Are shoplifters laughing at your LP policies?
There doesn’t need to be a battle between Customer Service and Loss Prevention.
Throughout my time working in Loss Prevention, I have observed a constant struggle between stopping theft and giving customers the best shopping experience. As a person representing the anti-shoplifting side of retail, if it were up to me, everything in a store would be nailed down, in a case, or behind bars. This is why I don’t own a store and haven’t crossed over to a Customer Service department. Shoppers don’t want to be treated like criminals and they want to have an open merchandise experience where they can try on shoes, pick up purses, and test cosmetics. So how can retailers obtain a healthy balance between these two conflicting missions?
Enter Checkpoint Security Systems, a leader in retail anti-shoplifting solutions. All of the companies that I have worked for except one have used Checkpoint security tags to combat theft of live merchandise. While interviewing shoplifters at the retailer that didn’t utilize solutions from Checkpoint systems, all of them admitted that they chose our store over other retailers because we didn’t have any merchandise protection they would have to worry about defeating. While many professional shoplifters have tools to remove security tags, they still seek out stores that will make their job easier because their tools often don’t work on Checkpoint Security Tags.
Checkpoint security tags also allow stores to offer their customers a live merchandise experience without the suspicion and worry that I constantly live with. With both hard and soft tags offered, shoppers can freely test and try on merchandise without bulky sensors getting in the way or tangled cables preventing them from removing the item from a rack. Retailers and shoppers each have more positive interactions with each other, and guests leave the store happier. The battle between Loss Prevention and customer service is over, with both sides coming out a winner.
Visit the Loss Prevention Store to purchase Anti-Shoplifting devices and your Electronic Article Surveillance or EAS system from Checkpoint Systems to stop shoplifting in your store.
For more information on Anti-Shoplifting, Checkpoint Labels, a Checkpoint Security System, Checkpoint Security Tags, Checkpoint Systems, or Checkpoint Tags and how they can work with your Electronic Article Surveillance or EAS system contact us at Retail theft prevention to Stop Shoplifting in your store or call 1.770.426.0547
Does it feel like you’re fighting a losing battle?
Over the years I have worked for a long list of retailers as a loss prevention investigator. I have spent hours conducting investigations to apprehend shoplifters and dishonest employees for a wide variety of theft related crimes. The main lesson I learned during this period was that anti-shoplifting initiatives only work if you focus on retail theft prevention.
Shoplifting is going to happen… it is an unfortunate part of being in the retail business. Our company spent thousands of dollars hiring and training people to watch the cameras and physically detain shoplifters; however, in the end I’m absolutely certain that the key to retail theft prevention is deterrence through the use of anti-shoplifting devices.
I worked for a small company that did not have a checkpoint security system in place and it was overrun with shoplifters daily. It felt like we were constantly at war trying to keep merchandise in the store.
When the yearend shortage numbers rolled out we were appalled by the losses that we incurred despite our efforts. It was decided that we needed to implement a checkpoint security system to help mitigate our losses.
The Checkpoint Security System sent a clear message to the shoplifters that retail theft prevention was taken seriously. Checkpoint security tags were placed on all of our merchandise and checkpoint systems were installed on the doors. Once the checkpoint security tags were in place we started to see an increase in the number of items left in our fitting rooms because the shoplifters couldn’t remove the anti-shoplifting devices.
Visit the Loss Prevention Store to purchase Anti-Shoplifting devices and your Electronic Article Surveillance or EAS system from Checkpoint Systems to stop shoplifting in your store.
For more information on Anti-Shoplifting, Checkpoint Labels, a Checkpoint Security System, Checkpoint Security Tags, Checkpoint Systems, or Checkpoint Tags and how they can work with your Electronic Article Surveillance or EAS system contact us at Retail theft prevention to Stop Shoplifting in your store or call 1.770.426.0547
Make Retail Theft Prevention your #1 Priority
All major retailers use checkpoint systems. The reason for this is simple. Retail theft prevention is a number 1 priority to them! Big retail has learned over the years that retail anti-shoplifting devices are cost effective and get results.
With the benefit of learning from this experience, specialty retailers and small business owners can develop long term loss prevention programs that will meet budgetary requirements.
Hiring a full time in-store loss prevention team to apprehend shoplifters is expensive and opens the business up to additional liability concerns. Checkpoint security tags are a discreet and cost effective deterrent because most shoplifters look for exposed or unprotected merchandise.
Checkpoint systems are the first thing a shoplifter looks for when considering which businesses to attack. Having a checkpoint security system in place indicates to a shoplifter that you are proactively engaging in retail theft prevention and may have trained loss prevention personnel on staff.
A company I recently consulted used checkpoint security tags by checkpoint systems to secure all sales floor and display merchandise. The business couldn’t justify the cost of a full time loss prevention team and the owner realized early that retail theft prevention needed to be a priority because an entire display table of name brand athletic shirts disappeared a week after the store opened.
We installed a checkpoint security system at each entrance and comprehensive training was provided to all staff members. Checkpoint security tags were placed on all display and sellable merchandise. According to the client, when the suspected shoplifters returned to find the business secured with anti-shoplifting devices they didn’t bother even coming into the store.
Any business that invests in the purchase of a checkpoint security system from checkpoint systems will see a return on their investment (ROI).
Visit the Loss Prevention Store to purchase Anti-Shoplifting devices and your Electronic Article Surveillance or EAS system from Checkpoint Systems to stop shoplifting in your store.
For more information on Anti-Shoplifting, Checkpoint Labels, a Checkpoint Security System, Checkpoint Security Tags, Checkpoint Systems, or Checkpoint Tags and how they can work with your Electronic Article Surveillance or EAS system contact us at Retail theft prevention to Stop Shoplifting in your store or call 1.770.426.0547
Checkpoint Systems: Your Comprehensive Anti-Shoplifting Strategy
Retail theft prevention is a priority for all retailers and the use retail anti-shoplifting devices is the first step to protect merchandise from external and internal theft. Merchants continue to see alarming increases in shoplifting incidents as a result of growing economic pressure and checkpoint systems pay for themselves.
A checkpoint security system is the most comprehensive, simple and cost effective form of theft deterrence for merchants. Checkpoint systems are easy to manage and this state of the art technology requires very little training and maintenance.
You have probably learned by now that most shoplifters are opportunists so the key to retail theft prevention is eliminating the opportunity. Checkpoint security tags are difficult to remove without the proper tools and this forces shoplifters think twice before challenging the integrity of a merchant.
Visit the Loss Prevention Store to purchase Anti-Shoplifting devices and your Electronic Article Surveillance or EAS system from Checkpoint Systems to stop shoplifting in your store.
For more information on Anti-Shoplifting, Checkpoint Labels, a Checkpoint Security System, Checkpoint Security Tags, Checkpoint Systems, or Checkpoint Tags and how they can work with your Electronic Article Surveillance or EAS system contact us at Retail theft prevention to Stop Shoplifting in your store or call 1.770.426.0547
Don’t let your apprehensions get out of hand!
In retail theft prevention the key to a safe apprehension is simple; be smart. We have all seen the horror stories of apprehensions gone wrong, and situations where something gets out of hand causing dangerous circumstances. I myself have experienced situations that have come close to getting out of control had I handled it incorrectly. Situations like these can cause lawsuits, job loss, and can even be life threatening. The biggest thing to remember is that a bad apprehension is never worth its weight in what we could have recovered. Relying on your checkpoint systems can help keep you safe from apprehensions gone wrong.
Your first line of defense is to check for defeated anti- shoplifting devices when investigating a shoplifter. Finding defeated anti -shoplifting devices is extra proof that the shoplifter had the intent to steal. If you don’t find removed Checkpoint tags or Checkpoint Labels, did the checkpoint systems alarm sound when they left the store? If it didn’t, are you positive you saw concealment and had constant surveillance? Video review to ensure accuracy is not only easy with the right equipment, but can save you from a bad mistake if you missed something during your surveillance.
Be a good judge of the situation; always be aware of what is going on around you and be prepared to get out of the way if danger ensues. Having used the hands off approach for years, I have come to realize there is always another way. If words don’t work, rely on the authorities to locate the suspect for you with the information you have already obtained.
Visit the Loss Prevention Store to purchase Anti-Shoplifting devices and your Electronic Article Surveillance or EAS system from Checkpoint Systems to stop shoplifting in your store.
For more information on Anti-Shoplifting, Checkpoint Labels, a Checkpoint Security System, Checkpoint Security Tags, Checkpoint Systems, or Checkpoint Tags and how they can work with your Electronic Article Surveillance or EAS system contact us at Retail theft prevention to Stop Shoplifting in your store or call 1.770.426.0547
It’s no use trying to muffle a Spider Wrap!
Checkpoint security tags, Spider wraps and other checkpoint systems can be a pretty useful tool when it comes to retail theft prevention. Checkpoint systems will deter most people from shoplifting, but every once and a while you get a shoplifter determined to defeat any anti-shoplifting methods you’ve used. Over the years I have acquired many stories about such endeavors. Today I’ll tell you a little story about the man in the pillows.
I was working late one night finishing up putting checkpoint security tags on a new shipment when I saw this guy walk in. The man was on a mission, and I was pretty sure that mission was to steal. I ran back to the office and started watching camera.. The man was clearly looking for something specific. Once he found the electronics, I could tell that was it. Luckily I knew everything there had retail theft prevention measures in place, so I wasn’t too worried about a grab and run. The next thing I knew the man had a digital camera in hand despite the anti-shoplifting methods we had in place.
He headed for the bedding area. Once he got there the man took out a knife and started going at the wire of the spider wrap! I couldn’t believe it. I grabbed the phone and immediately called the police. While I was on the phone the knife snapped through the wire and set off the spider wrap. I knew the spider wrap went off because the man was obviously panicking. He grabbed the wrap by its speaker and squeezed. It muffled the sound I’m sure, but it wasn’t enough. The man then threw the wrap on the ground and began to stomp on it. This didn’t work either. He picked it up and buried it behind some pillows. Now this appeared to work, at least enough for him to get away. He grabbed all the pillows he could find and piled them on and around where he had stashed the wrap. Then he picked up the camera, stuffed it down his pants and made a beeline for the doors. By this time the police had arrived and were waiting for him to exit.
Visit the Loss Prevention Store to purchase Anti-Shoplifting devices and your Electronic Article Surveillance or EAS system from Checkpoint Systems to stop shoplifting in your store.
For more information on Anti-Shoplifting, Checkpoint Labels, a Checkpoint Security System, Checkpoint Security Tags, Checkpoint Systems, or Checkpoint Tags and how they can work with your Electronic Article Surveillance or EAS system contact us at Retail theft prevention to Stop Shoplifting in your store or call 1.770.426.0547
All or nothing, no exceptions!
One of the hardest things about implementing anti-shoplifting products from checkpoint systems like checkpoint labels, checkpoint security tags, etc. is getting your team to apply the product to every item, every time.
I can’t tell you the number of times I’ve gone out to audit our retail theft prevention standards to find clothes not tagged or electronics not spider wrapped. I’ve tried posting signs on stockroom doors proclaiming “Stop” and demanding a quick check of the merchandise being replenished to ensure proper anti-shoplifting devices are applied. I’ve tried talking about it until I was blue in the face. I’ve tried just about everything and without saying the right words, it was just about impossible to get people to listen.
My message now is simple. All or nothing, and it sure isn’t going to be nothing. When we apply checkpoint security systems devices to some but not all merchandise available, we are basically implanting the idea to steal into the brains of someone who otherwise may not have came in with the idea to do so; the criminal of opportunity if you will. Say the customer is looking at the digital cameras. Most of them are spider wrapped, but there is one sitting there without. Now the customer has the thought that, there is this one sitting there completely unprotected. I can take this one and no one will know. By leaving even just a few items without checkpoint security tags you are opening yourself up to the possibility of loss.
This idea has been the most beneficial to getting my team to understand how important it is to apply checkpoint systems checkpoint security tags to every item, every time. The key to retail theft prevention is consistency, and checkpoint security systems make it easy to be consistent, with easy to use products.
Visit the Loss Prevention Store to purchase Anti-Shoplifting devices and your Electronic Article Surveillance or EAS system from Checkpoint Systems to stop shoplifting in your store.
For more information on Anti-Shoplifting, Checkpoint Labels, a Checkpoint Security System, Checkpoint Security Tags, Checkpoint Systems, or Checkpoint Tags and how they can work with your Electronic Article Surveillance or EAS system contact us at Retail theft prevention to Stop Shoplifting in your store or call 1.770.426.0547
Are you using a “Known Theft” Tracking System?
One of the best ways for any retail store to enhance their retail theft prevention program is to establish a “known theft” tracking system. A good known theft tracking system is where you keep track of items that you know for a fact have been stolen, either through apprehension or acute inventory monitoring. This system is essential to anti-shoplifting efforts. The greatest thing about known theft tracking is it shows you the areas that need to be watched. It will also let you know high priced, high theft items that should have checkpoint security tags that may not previously be integrated into your checkpoint security system.
The known theft tracking method I developed for my store’s retail theft prevention program is percentage based. I broke up the store into numerous blocked sections based on the type of product in that given area. Any time employees find known theft packaging they log it for area it originated, area found, and day of the week. On a weekly basis I go through the log and find percentages for each section previously stated. Knowing where your product is being taken from and concealed gives your retail theft prevention team an insurmountable advantage in their anti-shoplifting efforts.
Adding to the advantage of knowing where your theft is coming from, tracking known theft allows you to see the individual merchandise being stolen in a straight forward, organized manner. This allows you to take defensive steps in protecting your merchandise by protecting high theft items with checkpoint security tags. Using your known theft to enhance your checkpoint security system will in turn decrease your known theft and increase profits. Checkpoint systems can only truly be successful if the correct merchandise is protected. The only way to protect the right merchandise is to know what the correct merchandise is.
Visit the Loss Prevention Store to purchase Anti-Shoplifting devices and your Electronic Article Surveillance or EAS system from Checkpoint Systems to stop shoplifting in your store.
For more information on Anti-Shoplifting, Checkpoint Labels, a Checkpoint Security System, Checkpoint Security Tags, Checkpoint Systems, or Checkpoint Tags and how they can work with your Electronic Article Surveillance or EAS system contact us at Retail theft prevention to Stop Shoplifting in your store or call 1.770.426.0547
Big stores need options
If you work Loss Prevention (or Operations Support as some are calling it now) in a large store you are more than well aware of how many thousands of different items your place of business can be filled with. With so many products or so many different types (clothing, electronics, furniture, tools, etc) you may feel overwhelmed by the needs to protect every single piece of inventory. But it is rare for even the most stringent loss prevention policy to dictate that even the two dollar items at the impulse rack need Checkpoint Tags affixed to them.
Most places have a guideline of price points for each category of inventory sold in the store. But not every piece of inventory can necessarily use the same anti-shoplifting equipment as its store-front neighbors. Your winter jackets can use Checkpoint tags, but have little use for Checkpoint labels. Likewise, those DVDs you sell can only ever make use of Checkpoint Labels as there is no way to attach anything else to them. That is why there are options in the world of retail theft prevention; it is a known fact that not every product is the same and therefore the measures used to protect them have to be different.
If you want to be sure your store is making the most of that Checkpoint Security System you have installed make sure that you have enough variety in your anti-shoplifting equipment suite to cover all the items you need to protect.
Visit the Loss Prevention Store to purchase Anti-Shoplifting devices and your Electronic Article Surveillance or EAS system from Checkpoint Systems to stop shoplifting in your store.
For more information on Anti-Shoplifting, Checkpoint Labels, a Checkpoint Security System, Checkpoint Security Tags, Checkpoint Systems, or Checkpoint Tags and how they can work with your Electronic Article Surveillance or EAS system contact us at Retail theft prevention to Stop Shoplifting in your store or call 1.770.426.0547