Background Checks and Employer Liability

shoplifting7Seems like every time I turn on the news, I hear about another person who walks into their office and starts hurting people. Is this happening more and more, or do we just hear about it more? Do you ever think about those companies and wonder what goes on after something like that happens, or even before? Even more perplexing is a recent airliner crash that seemed to be caused by one of the pilots. Every day, employers around the country have the potential risk for a disgruntled, or mentally unstable employee to cause harm to their staff, or customers. Can you prevent this and if not, how can you limit your liability?

My personal opinion on random acts of violence is that you can never prevent every occurrence. You can definitely limit your exposure to the risk by barring firearms in your workplace, having a no tolerance violence policy and running background checks on all of your employees. This however, will not stop someone that is hell bent against causing harm. Again, my opinion here is that if someone wants to “go postal,” nothing on Earth will stop them. That’s a fact of the world we live in. There are ways to limit liability on your end (as a business owner). 

Take for example the other day. I terminated an employee for performance related behavior. Hours later, another employee came to me with a screen shot of the terminated employee’s social media page. There, was a threat of violence towards the store and myself personally. I immediately contacted the local police. Did I really thing this person was capable of what they were posting on social media? No. Did I see it as a way to blow off steam from being terminated from a job? Absolutely. Then why did I contact law enforcement? The idea that a threat was made forces me to take that approach. Had I shrugged the threat off as “blowing off ;steam” and then 3 hours later I had that former employee burst through the front doors with a firearm, I, and my company could be potentially liable for any injuries due to failure to appropriately react to a known threat; sounds completely crazy, but it’s the truth. 

You can relate this to running background checks on your employees. Let’s say you don’t perform a background check on a new hire and with 2 weeks he loses his temper with a fellow employee and severely injures that employee. Worst case scenario is that employee is no longer able to work. You find out after the incident that your new hire has 15 arrests for domestic violence and other crimes against persons. You could be potentially held liable for creating a violent workplace due to a failure to properly screen applicants. Again, it sounds completely crazy but this has happened and will continue to happen. Background checks are standard practice and every single big box retailer across the country and they should be for you as well. 


How Are You Preventing Shoplifting?

shoplifting5There is always so much debate about how to fight shoplifting in the retail industry.  There are loss prevention teams in all the major retail stores, and the management team at any other store is, if not trained at least aware of what to do when facing a shoplifting accident.  Millions of dollars are lost due to shoplifting, and the matter seems to get bigger every day.  New government policies are making sure shoplifting is punishable accordingly, and retail stores are spending millions of dollars in security and personnel to fight this crime, but why is that not enough?  Follow the links to read more about this and other stories. 


Shoplifting & Loss Prevention: Do We Need A Fresh Look?

Traditional Loss Prevention is not working. If it was working, the retail world would not still be suffering $35 million or more a day in losses. If it was working, retail owners and store directors would not be going through security and loss prevention officers or the security companies they represent like the free samples they often hand out to customers. Security experts and loss prevention companies would not be constantly scrambling for new accounts, or be in conflict with the accounts they service.

Shoplifting is one of the least detected and most unreported crimes. Stock control in many stores is so deficient that few retailers know how many goods they are losing to shoplifters or their own staff. Statistically, so long as shrinkage does not exceed 2-3% of goods sold, retailers pay little attention to shoplifting. There are also financial incentives for managers to increase the bottom line profits. The bonuses they receive are often based on profit margins, and paying for security services can be a drag on profits. Managers are under constant pressure to justify expenses in a corporate world driven by profit.


Shoplifting Prevention: Top 5 Tips

Shoplifting is of major concern to vendors, so much so that it’s considered normal to budget 10-15% in losses due to store theft. This means each honest customer is paying 10-15% more due to the sins of his fellow shoppers. This budget figure can be reduced by one of your company’s most important assets: Your employees. Real, live, people. While we recommend security cameras, computerized security tagging, door security guards, and even undercover security personnel, this article will address how your employees – often the most involved people with your customers – can also be involved in shoplifting prevention. Here is a Top 5 list of suspicious behavior often exhibited by shoplifters, all of which are easily spotted by employees.

      1. Baggy or oversized clothing. There’s reason it’s called “baggy” – shoplifters are using their clothes as veritable bags, stuffing their stolen ware on their person as if it’s part of their wardrobe.
      2. Hands in pockets, or hidden otherwise. A regular shopper has nothing to hide. In contrast, a shoplifter has everything to hide.
      3. Teaming Up. Shoplifters might hang together when planning or passing along stolen items. If you see two or more people in a group speaking in low tones, looking over their shoulders, diverting their eyes, or of course, stuffing their or others’ pockets, it’s a sound suspicion of illicit activity. Regular shoppers, on the other hand, will likely happily chat away at full volume, and keep their non-purchased items in full view.

Japanese organization considers shared biometric database to combat shoplifting     

The National Shoplifting Prevention Organization (NSPO), a nonprofit organization of major Japanese retail businesses, is considering developing a biometric database to share facial recognition data in order to combat shoplifting across Japan, according to a report by The Japan News.

The NSPO said it would consider allowing retail stores to share the facial data with other stores in the same industry or other establishments in the region.

The organization proposes to set up a shared biometric database, and store managers can enter the facial data of shoplifting suspects into said database to continually monitor the suspects as he or she visits other stores.

Many retail stores have been using biometric technology in the past five years, however, the majority establishments that use facial recognition do so without publicly notifying any of their customers.


Be Slow To Hire- Pre Employment Screening

There is a saying that goes” be slow to hire, and quick to fire” when it comes to hiring practices. All too often, businesses wait until the last possible second to hire replacement and additional staff. As a result, the employees are often not the highest quality; they are simply the employees who could fulfill the job requirements the fastest. Because of a need to hire quickly, pre employment screening is overlooked and not used to its fullest advantage.
When you take the time to hire slowly, you are putting your business in a much better position. You are being strategic instead of reactive. By anticipating hiring needs further in advance, you can stave off potential negatives that can affect your business such as decreased moral and subsequent productivity from overworked employees, and decreased customer satisfaction.
When you hire slowly, you have an opportunity to collect more job applications, thus widening the hiring pool to include a better range of qualifications and abilities. You are not limited to saying yes to only the first few applications that land on your desk. You now have the luxury to be able to say no to those applications, and wait for better applicants to apply. 
Once you have found better applicants, you also have the luxury of time to wait for a pre employment screening to come back. Because you are not pressured by needing to have a position filled immediately, you can make sure that the applicant you do want is exactly who you think you are hiring.
To purchase Pre-Employment Screening Services or for more information on background check experts, background checks, criminal background checks, employee background checks or pre employment screening contact us at the background check company or call 1.770.426.0547

There is a saying that goes” be slow to hire, and quick to fire” when it comes to hiring practices. All too often, businesses wait until the last possible second to hire replacement and additional staff. As a result, the employees are often not the highest quality; they are simply the employees who could fulfill the job requirements the fastest. Because of a need to hire quickly, pre employment screening is overlooked and not used to its fullest advantage.

When you take the time to hire slowly, you are putting your business in a much better position. You are being strategic instead of reactive. By anticipating hiring needs further in advance, you can stave off potential negatives that can affect your business such as decreased moral and subsequent productivity from overworked employees, and decreased customer satisfaction.

When you hire slowly, you have an opportunity to collect more job applications, thus widening the hiring pool to include a better range of qualifications and abilities. You are not limited to saying yes to only the first few applications that land on your desk. You now have the luxury to be able to say no to those applications, and wait for better applicants to apply. 

Once you have found better applicants, you also have the luxury of time to wait for a pre employment screening to come back. Because you are not pressured by needing to have a position filled immediately, you can make sure that the applicant you do want is exactly who you think you are hiring.

To purchase Pre-Employment Screening Services or for more information on background check experts, background checks, criminal background checks, employee background checks or pre employment screening contact us at the background check company or call 1.770.426.0547

 

Employee Theft

theft (4)Employee theft according to the research done by many independent companies, is the number one reason stores across the  country lose profits.  A loss prevention team can help you address the issue and solve it, but most often than not, the theft that is happening in your store can go undetected for many months, or even years before your or your loss prevention team is aware of it.  Training and educating your loss prevention team could save you thousand of dollars every year by making sure they attend workshops or seminars that keep them aware of the happenings of loss prevention every year.

Follow the links below to read more about this topic.


U.S. retail workers are No. 1…in employee theft

Light-fingered employees cost American stores (and consumers) more than shoplifters do.

It’s almost Groundhog Day, but for retailers, the holiday season is finally winding down.

“The four months from October through January are when stores see not just their biggest sales volume of the year, but also the most returns and exchanges,” says Ernie Deyle, a 30-year veteran of the retail loss-prevention wars who leads the business consulting practice at London-based data analytics firm Sysrepublic. “Unfortunately, the same four months account for about half of all annual shrinkage.”

That shrinkage, made up of missing goods from shoplifting and other causes, costs U.S. retailers about $42 billion a year, according to the latest Global Retail Theft Barometer, an annual industry study led by Deyle and inventory management firm Checkpoint Systems.


 What Wal-Mart U.S. Executives Learned By ‘Walking The Store’

I began my career in the grocery business as a bagger. During that time I observed that my boss, and sometimes his boss and some other senior executives, would “walk the store”. These walks provided the opportunity to perform visual inspections to see what was going right and wrong with the store. We all understood that we needed to be on our toes in case someone from headquarters decided to pull a surprise visit. This is exactly what the senior management of Wal-Mart (NYSE: WMT) U.S. recently did.

Eight months ago Greg Foran took over the U.S division of Wal-Mart, which has struggled with hit and miss same store sales ranging from -1.5% to positive 2.4% over the past five years. He and his team decided they were going to make it their top priority to understand the business under their charge and that included store visitations. On Apr. 1, they gave investors a strategic update indicating that Wal-Mart U. S. may be losing its grip in executing some basic common sense retailing principles. Let’s examine.

Empty shelves

One of my bosses in the grocery industry had a saying, “we sell groceries not real estate” in reference to empty shelves, with the underlying implication that shelves need to be full of merchandise so that customers can buy it. Customers aren’t interested in the air above empty shelves. Greg Foran noted some occurrences of empty shelves and full backrooms in some of the stores he visited:


Group steals bags of cash from D.M. stores, police say

A group of thieves distracted employees at four grocery stores over the weekend and stole bags of cash, including $10,000 from one business, police say.

Three females and a male would enter a store and pretend to buy items while distracting employees to another part of the business, security video shows. One of them would then steal from behind the counter or an office.

They robbed La Cruz 3 and El Palomino on East 14th Street and La Favorita on East Grand Avenue on Saturday. Saigon Market on Euclid Avenue was robbed Sunday morning, according to police reports.

“They seem to be targeting mom-and-pop type places. Businesses like QuikTrip and Kum & Go have rules about dropping off cash once they get to a certain amount,” said Sgt. Jason Halifax of Des Moines Police Department. “It may suggest the suspects had prior knowledge of how the businesses handle cash.”


Watch Your Profits Soar with Bottle Locks

In order to stay profitable, you have to evaluate your strategies every once in a while to see if there has been any positive or negative impact on your business.  Even if your sales have increased throughout the year, if your loss from theft has also increased just as much, you’re right back where you started.  For a liquor store, bottle security can make or break your business.  In the past, there weren’t many merchandise protection solutions for liquor or wine bottles.  But like I said, that was in the past.  Now there are several options available, such as bottle locks, which will keep your merchandise on the shelf for paying customers.  
We all know that liquor and wine comes in bottles of all different shapes and sizes, so you may be wondering if there is a device that will protect your specific products.  Alpha Security also thought of that, and they have the answer to your problem, with many different types of bottle locks that will fit just about any kind of liquor or wine bottle you have in your store.  Some of the options available are the Magna Guarde Bottle Cap, the EASy Bottle, the Crystal Guarde, the EASy Guarde, the S3 Bottle Cap, and the Steel Grip.  No matter which option you choose, you can rest assured that your liquor is protected.  Most people wouldn’t even dream of stealing your products after seeing the devices on top of the bottles.  One look at the locks on top of the liquor or wine bottles is usually enough to make someone think twice about attempting to steal the alcohol.  
The devices work by locking on to the top of the bottles, effectively stopping anyone from opening the liquor to drink or pour into another container.  Even if they somehow get the liquor out of the store, they will not be able to enjoy it, because of benefit denial.  If a shoplifter steals your liquor and tries to remove the security device, the only thing they will likely wind up getting is a damaged bottle, liquor on the ground, and a bruised ego.  The bottle lock on top of the bottle makes certain that you and your staff the only ones that are able to open the bottles until they are sold.  This is because they can only be removed with a special key that you can keep on you or at the registers.  It will allow you to easily help your customers when needed, and keep the checkout process moving quickly without any backup due to removing the devices.
Something else you will want to consider is that bottle locks can also keep minors from getting their hands on your alcohol.  The last thing you want is to find out as the owner of a liquor store, is that underage drinkers got a hold of your stock.  The only way you can ensure this doesn’t happen in your store is by strictly adhering to the laws regarding alcohol sales, and have a good bottle security program in place.  These devices will also assist you in achieving your goal to prevent shoplifting in your store altogether.  In the process, you will keep your products out of the wrong hands, and keep them in the hands of paying, of age customers.  
For more information contact us: (bottle locks) or call 1.770.426.0547

In order to stay profitable, you have to evaluate your strategies every once in a while to see if there has been any positive or negative impact on your business.  Even if your sales have increased throughout the year, if your loss from theft has also increased just as much, you’re right back where you started.  For a liquor store, bottle security can make or break your business.  In the past, there weren’t many merchandise protection solutions for liquor or wine bottles.  But like I said, that was in the past.  Now there are several options available, such as bottle locks, which will keep your merchandise on the shelf for paying customers.  

We all know that liquor and wine comes in bottles of all different shapes and sizes, so you may be wondering if there is a device that will protect your specific products.  Alpha Security also thought of that, and they have the answer to your problem, with many different types of bottle locks that will fit just about any kind of liquor or wine bottle you have in your store.  Some of the options available are the Magna Guarde Bottle Cap, the EASy Bottle, the Crystal Guarde, the EASy Guarde, the S3 Bottle Cap, and the Steel Grip.  No matter which option you choose, you can rest assured that your liquor is protected.  Most people wouldn’t even dream of stealing your products after seeing the devices on top of the bottles.  One look at the locks on top of the liquor or wine bottles is usually enough to make someone think twice about attempting to steal the alcohol.  

The devices work by locking on to the top of the bottles, effectively stopping anyone from opening the liquor to drink or pour into another container.  Even if they somehow get the liquor out of the store, they will not be able to enjoy it, because of benefit denial.  If a shoplifter steals your liquor and tries to remove the security device, the only thing they will likely wind up getting is a damaged bottle, liquor on the ground, and a bruised ego.  The bottle lock on top of the bottle makes certain that you and your staff the only ones that are able to open the bottles until they are sold.  This is because they can only be removed with a special key that you can keep on you or at the registers.  It will allow you to easily help your customers when needed, and keep the checkout process moving quickly without any backup due to removing the devices.

Something else you will want to consider is that bottle locks can also keep minors from getting their hands on your alcohol.  The last thing you want is to find out as the owner of a liquor store, is that underage drinkers got a hold of your stock.  The only way you can ensure this doesn’t happen in your store is by strictly adhering to the laws regarding alcohol sales, and have a good bottle security program in place.  These devices will also assist you in achieving your goal to prevent shoplifting in your store altogether.  In the process, you will keep your products out of the wrong hands, and keep them in the hands of paying, of age customers.  

For more information contact us: bottlelock.net or call 1.770.426.0547

 

It Takes Two- Employee Theft

More often than not, employee theft is a solitary action. Most employees who steal are doing it solo. When they invite in additional parties, they are faced with a whole new set of concerns, mostly surrounding the trust between these partners in crime.
Having more than one person in on a theft job can be problematic. There are questions about whether or not they trust each other. What happens if one of them gets cold feet? What happens if they start to get greedy and want to steal more than the initial agreement was for? Can both employees be trusted to uphold and execute their end of the scheme?
Because of those kinds of concerns, many employee theft cases are ones that have acted solo. The good news is that by using the buddy system within your business, you have a better chance to deter internal theft.
One of the easiest times for an employee to steal is when they open and close down the tills. If there is only one person in the building, temptation has a funny way of sneaking in. When two or more employees are in the building and part of the opening and closing process, temptation is easier to be held at bay. 
The same rule applies for refunds and returns. If an employee can access and perform refunds at will, there is little stopping them from taking advantage of the opportunity to perform their own fraudulent refund. When another employee (or manager) has to sign off and validate those returns, employee theft is less likely.
For more information on employee theft, employee theft investigation or internal theft contact us or call 1.770.426.0547 – Atlanta Georgia
Visit the Loss Prevention Store to purchase CCTV Systems that can help you stop Employee Theft and Internal Theft problems and help with your Employee Theft Investigation.

More often than not, employee theft is a solitary action. Most employees who steal are doing it solo. When they invite in additional parties, they are faced with a whole new set of concerns, mostly surrounding the trust between these partners in crime.

Having more than one person in on a theft job can be problematic. There are questions about whether or not they trust each other. What happens if one of them gets cold feet? What happens if they start to get greedy and want to steal more than the initial agreement was for? Can both employees be trusted to uphold and execute their end of the scheme?

Because of those kinds of concerns, many employee theft cases are ones that have acted solo. The good news is that by using the buddy system within your business, you have a better chance to deter internal theft.

One of the easiest times for an employee to steal is when they open and close down the tills. If there is only one person in the building, temptation has a funny way of sneaking in. When two or more employees are in the building and part of the opening and closing process, temptation is easier to be held at bay. 

The same rule applies for refunds and returns. If an employee can access and perform refunds at will, there is little stopping them from taking advantage of the opportunity to perform their own fraudulent refund. When another employee (or manager) has to sign off and validate those returns, employee theft is less likely.

For more information on employee theft, employee theft investigation or internal theft contact us or call 1.770.426.0547 – Atlanta Georgia

Visit the Loss Prevention Store to purchase CCTV Systems that can help you stop Employee Theft and Internal Theft problems and help with your Employee Theft Investigation.

 

Controlling Retail Shrinkage by the Numbers

theft (11)The margins in a retail business can be slim.  It doesn’t take much shrinkage for a store to go from the black to the red.  One of the primary roles of a successful store manager is to develop, follow and then tweak a comprehensive security plan.  The creation of an effective plan takes a large investment of time, money and effort.

Managers often have gut feelings about where their losses are, and may even have a good idea about how to control them.  However, few of them understand — and therefore can’t effectively address — the full scope of the problems.  A successful plan starts with knowing the numbers, not indistinct feelings or incomplete ideas.  

The yearly National Retail Security Survey (University of Florida) started in 1991and is considered to be the most accurate and comprehensive in the industry.  The 2014 report estimates that the total shrinkage amount for retail businesses is $44.25 billion.  This is broken down into 5 categories.  The numbers have been rounded and don’t add to 100%.

Employee Theft (41%) – Many managers believe shoplifting is their number 1 shrinkage problem and make the mistake of overlooking this statistic, to their detriment.  Employees will steal time, money and merchandise.  This is regardless of how nice or punitive their supervisor is, good guys get stolen from as much as bad ones do.

Shoplifting (33%) – People steal for a variety of reasons.  With the advent of the Internet (which makes it easier to sell stolen items) and the difficult financial times of the last several years it has been steadily on the increase.  But, it remains consistently second to employee theft, which has also been rising.

Administrative (15%) – This category represents common human error involving administrative tasks, not deliberate fraud.  It includes things such as: miscounting or misplacing stock, money/cash register mistakes, lack of follow through on paperwork and poor record/receipt keeping.

Unknown (7%) – Some researchers view this category as a miscellaneous or catch-all one, where odd or seldom seen circumstances, which don’t fit any other classification, are located.

Vendor Fraud (6%) This is another area of shrinkage that many managers overlook.  They trust their supplier or its representative and ignore all the places (i.e. warehouse, delivery driver, invoices, order forms) where their shipment is shorted “just a few things”.

Before developing a loss prevention security plan it’s vital to understand where the loss is happening.  Then valuable resources, time and money, won’t be wasted on ineffectual systems, training and equipment.  Good managers know their employees, customers and suppliers, and have a feeling about where the problems are.  Great managers know all that too, but they back up their subjective feelings with objective numbers.


Nicole Abbott is a writer and psycho-therapist with over 20 years of experience in the fields of mental health and addiction.  She’s an educator, consultant, lecturer, trainer and facilitator, who’s conducted over 200 workshops, trainings, presentations, college classes and seminars.  

Playing The Stock Market- Employee Background Checks

If you ever look at a stock portfolio, there is usually a disclaimer that says past performance is not indicative of future success. Basically advisors do not want you to invest in something because you feel like it’s a sure thing, and then have you be disappointed later on. Employee background checks are saying the same basic thing when it comes to whom you hire.
Playing the stock market is riddled with risks- some are high with the promise of a great return, or great failure. Others are low risk with a steady expectation of gain, or they may turn out to be a dud and never fully rise to their potential. When you run employee background checks, you are looking for indicators of which job applicant is going to be a high or low risk.
Just like a stock, you should probably not judge their past behavior as a guarantee of future success. Some applicants with a clean history will end up stealing from you because they are suddenly faced with an unexpected financial debt. Others with a criminal past may have truly been rehabilitated, and are on the straight and narrow path now, never to falter again.
Pre employment screening is about having a base line to make those decisions. Is the applicant consistently employed or do they bounce from job to job every few months? Do they have multiple convictions or was it a one-time mistake? 
By tracking a stock over a longer period of time, we can see just how consistent it has been allowing us to decide whether to invest or not. Employee background checks help us to see the longer history of a person, and not just what the recent results have been.
To purchase Pre-Employment Screening Services or for more information on background check experts, background checks, criminal background checks, employee background checks or pre employment screening contact us at the background check company or call 1.770.426.0547

If you ever look at a stock portfolio, there is usually a disclaimer that says past performance is not indicative of future success. Basically advisors do not want you to invest in something because you feel like it’s a sure thing, and then have you be disappointed later on. Employee background checks are saying the same basic thing when it comes to whom you hire.

Playing the stock market is riddled with risks- some are high with the promise of a great return, or great failure. Others are low risk with a steady expectation of gain, or they may turn out to be a dud and never fully rise to their potential. When you run employee background checks, you are looking for indicators of which job applicant is going to be a high or low risk.

Just like a stock, you should probably not judge their past behavior as a guarantee of future success. Some applicants with a clean history will end up stealing from you because they are suddenly faced with an unexpected financial debt. Others with a criminal past may have truly been rehabilitated, and are on the straight and narrow path now, never to falter again.

Pre employment screening is about having a base line to make those decisions. Is the applicant consistently employed or do they bounce from job to job every few months? Do they have multiple convictions or was it a one-time mistake? By tracking a stock over a longer period of time, we can see just how consistent it has been allowing us to decide whether to invest or not. Employee background checks help us to see the longer history of a person, and not just what the recent results have been.

To purchase Pre-Employment Screening Services or for more information on background check experts, background checks, criminal background checks, employee background checks or pre employment screening contact us at the background check company or call 1.770.426.0547

 

Shark Tags Can Stop Habitual Refunding

I read an article recently about about people that will try to return just about anything.  The best anecdotes were the ones from the horrified children of the habitual “returners” of clothing and how embarrassing it was to stand there and listen to their parent try to justify the need for a full refund.  Of course, it is not funny when it is your business having to deal with this type of person.  Your store needs to have a policy that puts a stop to this type of return, but just having a written policy posted at the register may not be enough.  Adding Shark Tags could have a huge impact on the unnecessary return of clothing and accessories.
There are people out there that do this every day; they buy an item they really cannot afford, wear it for some big event, then return it to the store with the claim the item did not fit properly, or they just changed their mind after they got home.  Taking back used clothing is a no win situation though.  In many cases the items cannot be resold for full value.  The original price tags have likely been removed.  Add in possible sweat or makeup stains, or even strong perfume or cigarette smoke odors, and you have to mark it down drastically or “damage it out” of your inventory.  Your sign on the door or at the register that says “Used Clothing Will Not Be Refunded” is useless if you really have no proof it was worn.  The person can simply claim those were on the items when they bought them, and even use that as their excuse for wanting to return the item.  Shark Tags can give you a rock solid reason to deny a refund for an obviously used garment.
These brightly colored devices attach to any article of clothing or accessory.  They can be simply pinned on or attached with a lanyard.  They are meant to be put on in very visible locations of the items, such as the neckline of a dress or blouse, or the strap of a purse.  There is no damage to the item, and they are designed to be easily removed at home with a simple pair of scissors.  Also, the Shark Tag does not impede your customer from trying the item on in the store or even at home.  
The main function of the Shark Tag is to let people know that once it is removed, the item belongs to them, and cannot be returned.  They are the “You Break It, You Buy It” sign for the clothing industry.  Because they are pinned onto a prominent location of the garment, they cannot just be hidden or tucked in so the person can wear it with it still attached, or they are going to look ridiculous.  The majority of fraudulent refund offenders want to appear as though they can afford to buy this type of clothing, and would never let others know of their intention to take it back.  
Act now and your store can save future generations of humiliated children by adding Shark Tags to your return policy.  
For more information contact us at Clothingsecurity.net or call 1.770.426.0547

I read an article recently about about people that will try to return just about anything.  The best anecdotes were the ones from the horrified children of the habitual “returners” of clothing and how embarrassing it was to stand there and listen to their parent try to justify the need for a full refund.  Of course, it is not funny when it is your business having to deal with this type of person.  Your store needs to have a policy that puts a stop to this type of return, but just having a written policy posted at the register may not be enough.  Adding Shark Tags could have a huge impact on the unnecessary return of clothing and accessories.

There are people out there that do this every day; they buy an item they really cannot afford, wear it for some big event, then return it to the store with the claim the item did not fit properly, or they just changed their mind after they got home.  Taking back used clothing is a no win situation though.  In many cases the items cannot be resold for full value.  The original price tags have likely been removed.  Add in possible sweat or makeup stains, or even strong perfume or cigarette smoke odors, and you have to mark it down drastically or “damage it out” of your inventory.  Your sign on the door or at the register that says “Used Clothing Will Not Be Refunded” is useless if you really have no proof it was worn.  The person can simply claim those were on the items when they bought them, and even use that as their excuse for wanting to return the item.  Shark Tags can give you a rock solid reason to deny a refund for an obviously used garment.

These brightly colored devices attach to any article of clothing or accessory.  They can be simply pinned on or attached with a lanyard. They are meant to be put on in very visible locations of the items, such as the neckline of a dress or blouse, or the strap of a purse.  There is no damage to the item, and they are designed to be easily removed at home with a simple pair of scissors.  Also, the Shark Tag does not impede your customer from trying the item on in the store or even at home.  

The main function of the Shark Tag is to let people know that once it is removed, the item belongs to them, and cannot be returned.  They are the “You Break It, You Buy It” sign for the clothing industry.  Because they are pinned onto a prominent location of the garment, they cannot just be hidden or tucked in so the person can wear it with it still attached, or they are going to look ridiculous.  The majority of fraudulent refund offenders want to appear as though they can afford to buy this type of clothing, and would never let others know of their intention to take it back.  

Act now and your store can save future generations of humiliated children by adding Shark Tags to your return policy.  

For more information contact us at Antishoplifting.net or call 1.770.426.0547

 

The Wheel-Chair Bandit and Checkpoint Tags!

I remember my training as a new loss prevention officer about 10 years ago. My trainer, who I still talk to today, told me that I should never judge a potential shoplifter based on their appearance. Whether they look homeless, hopped up on drugs, or dressed in their Sunday best, you should never profile. That stuck with me for the past decade and is something I train all my new agents on. You look at product and behavior. Normally, a legitimate shopper won’t try to remove the security tags on clothes. 
Just last week, I was working with one of my agents at a high theft store. It was a weekday, but had already been a busy morning. It wasn’t lunch time yet and we had already made 4 shoplifting stops. I think there were some solar flares, or something that had people thinking it was a good day to come out and shoplift. As we’re walking the sales floor, an older gentleman in a wheel chair caught my eye. He was being pushed around by a younger, attractive female. I figured it was a nurse and went on with my routine. I failed to recognize that the gentleman had a dozen high end articles of clothing in his lap. (I failed the first step that I train so vigorously on). 
A few minutes later, my agent calls out over the radio that he’s watching an individual removing the clothing security devices from some apparel. He said it was an older male wearing a white shirt and jeans. I began walking towards the front of the store in order to wait outside and my agent continued relaying what he was observing. He stated that once the checkpoint tags were removed, a female accomplice opened her purse and the male placed the merchandise inside. He warned me that the pair was approaching the exit and to make the stop. 
The older gentleman and his assumed nurse were exiting the store as I was waiting outside. I spoke to them briefly and thanked them for coming in. I didn’t see the shoplifter though. Moments later, my agent comes bursting through the doors, questioning why I let the shoplifter go!! It was in that moment, I realized the shoplifter was the customer in the wheelchair! They were only a few steps away and we attempted to make contact. Out of nowhere, the female began running at a sprinters pace through the parking lot… pushing the wheel chair right along with her. The old man’s arms and legs were flailing side to side and I could hear him yelling “Faster, faster! I’m not going back to jail!!”
The police caught up to them sprinting down the highway and brought them back to the store. In their possession was over $1,000 worth of my store’s merchandise. Turns out that it was all planned. The gentleman was a wealthy man who stated that he wanted a little excitement. He told me that he researched how to remove the clothing alarms and that he had no desire for the product he was taking. The female was his nurse and she said that at the salary he was paying her, she just did whatever made him happy. I swear, I wish this was fiction…
For more information, contact us: Clothing Security, or call 1.770.426.0547

I remember my training as a new loss prevention officer about 10 years ago. My trainer, who I still talk to today, told me that I should never judge a potential shoplifter based on their appearance. Whether they look homeless, hopped up on drugs, or dressed in their Sunday best, you should never profile. That stuck with me for the past decade and is something I train all my new agents on. You look at product and behavior. Normally, a legitimate shopper won’t try to remove the security tags on clothes. 

 Just last week, I was working with one of my agents at a high theft store. It was a weekday, but had already been a busy morning. It wasn’t lunch time yet and we had already made 4 shoplifting stops. I think there were some solar flares, or something that had people thinking it was a good day to come out and shoplift. As we’re walking the sales floor, an older gentleman in a wheel chair caught my eye. He was being pushed around by a younger, attractive female. I figured it was a nurse and went on with my routine. I failed to recognize that the gentleman had a dozen high end articles of clothing in his lap. (I failed the first step that I train so vigorously on). 

 A few minutes later, my agent calls out over the radio that he’s watching an individual removing the clothing security devices from some apparel. He said it was an older male wearing a white shirt and jeans. I began walking towards the front of the store in order to wait outside and my agent continued relaying what he was observing. He stated that once the Checkpoint Tags were removed, a female accomplice opened her purse and the male placed the merchandise inside. He warned me that the pair was approaching the exit and to make the stop. 

 The older gentleman and his assumed nurse were exiting the store as I was waiting outside. I spoke to them briefly and thanked them for coming in. I didn’t see the shoplifter though. Moments later, my agent comes bursting through the doors, questioning why I let the shoplifter go!! It was in that moment, I realized the shoplifter was the customer in the wheelchair! They were only a few steps away and we attempted to make contact. Out of nowhere, the female began running at a sprinters pace through the parking lot… pushing the wheel chair right along with her. The old man’s arms and legs were flailing side to side and I could hear him yelling “Faster, faster! I’m not going back to jail!!”

 The police caught up to them sprinting down the highway and brought them back to the store. In their possession was over $1,000 worth of my store’s merchandise. Turns out that it was all planned. The gentleman was a wealthy man who stated that he wanted a little excitement. He told me that he researched how to remove the clothing alarms and that he had no desire for the product he was taking. The female was his nurse and she said that at the salary he was paying her, she just did whatever made him happy. I swear, I wish this was fiction…

For more information, contact us: Clothing Security, or call 1.770.426.0547