Shoplifting Prevention and other News

shoplifting1Preventing or taking measures to prevent a crime is much easier for a company than dealing with the results and the cost associated with dealing with it. Preventing shoplifting deals with a lot of situations that are unique to a particular store or situation, and the measures to dealing with them is different every time.  If you are dealing with shoplifting or employee theft, follow the links below for more information about this topic and some measures you can take to prevent theft in your store.


Shoplifting arrests at Eagan Outlet Mall raise question of bias

A majority of those cited or charged with shoplifting at Eagan’s new outlet mall have been people of color. 

As soon as developers broke ground at the Twin Cities Premium Outlets in Eagan, police began preparing for an uptick in traffic and activity in the area.

Nearly 85 percent of those arrested or cited in connection with shoplifting calls at Eagan’s new outlet mall were people of color, according to a Star Tribune analysis of nearly 1,000 calls to police in the first eight months the center was open.

The percentage of blacks and other minorities arrested or charged with shoplifting offenses at Eagan’s Twin Cities Premium Outlet was higher than at nearby Burnsville Center, in all of Minneapolis or at a similar outlet mall in Albertville.


6 Low-Tech Ways to Reduce Shoplifting

It’s our instinct to turn to technology first when solving a problem. However, when it comes to preventing theft in your store, low-tech solutions can also be very effective. Using low-cost and free solutions can sometimes even require less employee training and troubleshooting than some high-tech tools.

Here are 6 low-tech ways to prevent theft in your store:

1. Put out the welcome mat. Shoplifters want to be anonymous and make as little contact with store employees as possible. One of the most effective ways to deter shoplifters is to greet every customer that walks into the store. “Don’t just shout “Good morning” over your shoulder, but make eye contact and greet the customer like you are happy to see them,” says Chris McGoey, security expert and founder ofCrime Doctor, a security firm. “Not only is it good customer service, a simple greeting can make potential shoplifters change their mind about stealing from your store because they know you can identify them.”


SHOPLIFTING PREVENTION TIPS

ANDERSON, SC – The City of Anderson Police Department offers the following shoplifting prevention tips. Shoplifting can cost your business thousands of dollars each year. Shoplifters may be any age, sex, economic, or ethnic background. There is no “typical” shoplifter. Often they work in pairs or groups to divert the clerk’s attention while they steal. Certain times of the day when employees are apt to be less alert are critical: Store opening and closing, during the lunch hour, dinner, or shift changes. Shoplifters learn to take advantage of crowded stores during peak hours.Effective prevention begins with an aware and alert staff.

Protective Measures

• Make the shoplifters feel watched. Elevate the cashier’s platform. Install mirrors that enable cashiers and sales people to see over and around displays. Install one-way glass in offices to enable employees to see into the store without being seen from the floor. Install video surveillance cameras.

• Post signs warning against shoplifting. Emphasize that you will prosecute. The best way to discourage shoplifters and keep your business from being tagged as an easy mark is to take a get- tough attitude and prosecute on the first offense.


Organized Employee Theft

theft (12)I seriously try not to be surprised anymore. During any given day, there is no telling what will come across my desk. As an investigator for my company’s Asset Protection department, there are no two days the same. I have two main focuses. One being organized retail theft and the other is employee theft. Ten years in and I haven’t figured out which one I love more. The external cases keep me on my toes, but the employees really do come up with some very clever ways to steal from me. Sometimes the two worlds collide for a case that is truly amazing.

Take one of my stores for example. It was time for their inventory and two days later we get the final numbers. The appliance department shows that it’s in the negative almost $200K. This is impossible. Every piece of equipment delivered to the store gets checked in, so there’s no chance of shipping errors. It’s pretty hard for a customer to stuff a dryer down their pants, so external theft is out. The only other option out there is employee theft. Again though, you would think it would be obvious if an employee was stealing a large bulk item. Unless of course, half the store is in on the theft.

It didn’t take much research after that inventory to find out what was happening. The basic fraud scheme was this. A customer. A legitimate customer would come into the store looking to purchase a new home appliance. After speaking with one of the sales consultants (dishonest employee), the customer would be duped into thinking there is a special clearance item that meets their needs that just happens to be heavily reduced in price. The sales person would then tell the customer that the system was down and that his register was only accepting cash, and that the store was also short on change, so it had to be the exact dollar amount. In all, several steps, but all believable to an honest customer who just thinks they are getting a deal.

Once the sales person would collect the cash (normally about ½ the retail value of the item), they would call an accomplice in the warehouse. A phony pick label would be generated in order for it to be pulled from the warehouse. An AP associate is required to sign off whenever bulk merchandise is loaded, however the majority of this store’s AP staff was unfortunately, in on the scheme. At the end of the night, the cash would be split. For a busy store such as this one, the associates were splitting thousands of dollars a week. This organized employee theft scheme went on, unchecked, for nearly a year.

During our investigation, we found the ring leader of the bunch, who happened to be an AP supervisor for the location. He stated that it happened once for a friend and he saw just how easy it was to make some extra cash on the side. Before he knew it, things had snowballed into a very elaborate, sophisticated and organized scheme. Never before had I prosecuted an employee theft case so large and organized. So organized that the District Attorney charged all involved with Organized Retail Theft, a statute that I had never seen used with employee theft. In total, these 10 or so employees had cost the store nearly $200K in losses. Each one of the employees were found guilty of their charge and due to the dollar values, some of them actually did a few weeks in a state prison.


Warning Signals Of Employee Theft

theft (2)As Business Owners we are “hit” with something that we did not or could not see coming. A piece of equipment breaks, a key employee is in an accident and gone for an extended period of time, etc.  Many times this also applies to employee theft: We simply did not see it coming.

However, there is a difference with employee theft and the first two examples. Employee theft is usually preceded by warning signals. Many Business Owners and Managers simply do not know what they are or do not see the forest for the trees.

When you look at this list, keep something in mind. One of these things, all by themselves probably mean nothing but in my 35 years of dealing personally with 2300+ employee theft investigations, I have found that most of the time two or more of these factors are present in enough time that a responsible party should have seen the warning signals. 

Personal behavior is the key area to watch:

1.Double talk or inconsistencies by an employee who is explaining discrepancies or “errors”.

2.Borrowing, particularly from loan sharks, but also habitual borrowing of any kind.

3.Symptoms of a drug user.

4.Admission of theft from prior employer.

5.Violent temper or other unpleasant behavior, which tends to discourage people from asking questions.

6.Expensive habits such as heavy drinking, drugs, extra-marital affairs.

7.Having more money or spending more than earnings could support:

–  Flashes big roll of money

–  Buys expensive items–jewelry, car, house, boat

–  Has expensive hobby

–  Always picks up check at restaurant

–  Dresses expensively

8.Disgruntled, dislikes boss or company and complains about being underpaid or overworked.

9.Heavy gambling on horses, cards, numbers, sports, etc.

10.Abnormal fear of, or antagonism toward, security or management personnel.

11.Possession of knife, gun or other weapon.

12.Terrorization of one employee by another.

13.Advocating violence as a way to resolve routine problems.

14.Never takes time off or vacation, comes in during vacation or day off.

15.Concealed family relationships among associates.

16.Chronic employee conversations that cease when management approaches.

17.Employees who never make purchases.

18.Employees who are “wary” of members of management.

19.Constant complainers.

Too often, signals pointing to internal theft, even when noticed, are mistakenly ascribed to chance, error, coincidence, or some other benign circumstance…and the signals are ignored.

Remember, a thief, like a magician, depends on you misinterpreting the obvious…or on his or her ability to confuse you.  Don’t be deceived, distracted or misled.


Take a Bite out of Shoplifting – Literally

shoplifting5Shoplifters are great. Well, not great for business, but great for laughs sometimes. Most of the times, shoplifting incidents are pretty serious business. You’re confronting someone who has just committed a crime. You don’t know their state of mind and you definitely don’t know what they are capable of. I’ve personally been pepper sprayed by a shoplifter as they tried to escape, along with seeing countless managers suffer the same fate. Often suspects immediately want to become physical and more simply will flee the store. Every now and then karma and a little luck is on your side.

I was training a new LP agent last summer in a very active market. It was day four of our training and she had already thrown a half dozen folks in jail. So far, no problems, this particular agent was an attractive young female who didn’t take lip from ANYONE! It was amazing how many shoplifters hit on her… but we’ll save those stories for another time. The clock was ticking away and it was just about time to call it a night when one of our frequent flyers entered the store. I had busted this guy on no less than three previous thefts and he was definitely a runner. I had my new agent begin observation while I contacted the police. At the very least, I was going to charge him with trespassing. 

About 15 minutes goes by and like always, the shoplifter starts loading his pants up with electronics. About this time, the police were arriving, so I went outside to inform them of the situation and wait for the thief and my agent to exit the store. Well, she didn’t disappoint. Our thief exits, but completely ignores the agent and takes off running. The next thing I know he’s gone. He’s hiding around the vehicles in the parking lot, but we can’t seem to find him. The officer gets on his loudspeaker and announces that he’s going to let the K-9 unit loose if he doesn’t turn himself in. No answer. 

Standing a full 3.5 feet tall and weighing in at about 120 pounds, K-9 Officer Scout is ready for action. This is a game for the pooch and I can tell he’s ready to play. Within seconds of jumping out of the patrol car, he and his handler are on the scent. Like a scene from a movie, out of nowhere, the shoplifter emerges. Only… he doesn’t surrender. In true idiot fashion, he starts sprinting across the parking lot. I don’t care how fast you think you are; you will never outrun a German shepherd whose sole purpose in life is to take you down. And take him down he did. When the handler finally reached the scene the shoplifter had a knife he was trying to stab the K-9 officer with. Not only did this shoplifter go to jail with some pretty serious bite wounds, he also got to feel what 100,000 volts of electricity from a Taser felt like. 


Who is really running my store? A Strong Case for Employee Background Checks

shoplifting4Coming from big box retail, I never realized just how uncommon employee background checks are in terms of smaller businesses, until I worked for one. While it’s standard practice for major retailers to run a pre-employment screening, there are plenty of stores and business out there that simply don’t. This could be a problem. It could be a problem for you, your business, your other employees and your customers. Knowing who you employ shouldn’t be a luxury. It is and should be, a necessity.

One of my first LP jobs was a district manager position for a very small chain of hardware stores. If I recall, they only have about 50 stores. When I first came on, they were building up their LP program and lacked several basic control measures in place. Think EAS, CCTV, exception based reporting and basic physical security measures. Heck, the stores weren’t even equipped with alarm panels. Part of my job was to help build their LP department to better assist the stores in becoming more profitable, assist in inventory reductions as well as limiting a very high turnover rate. After my first couple of weeks, it was clear that in order to help all of those categories, store managers needed to make better hiring decisions and that all starts with a thorough background check. 

It didn’t take much convincing and the company eventually found a company to process the screenings for us for a very competitive rate. Part of our new policy was to run the background checks on all of our current store managers. What we found was very disturbing. Out of 50 store managers, nearly 20 of them had extensive criminal records. Records that including prison time, drug and weapons charges, assaults, counterfeiting, forgery, fraud and even murder. These were our store managers! Not surprising, these 20 or so managers all had some of the worst performing stores. Literally, every one of those stores had shrink, turnover and moral issues. Coincidence? I think not. 

It took almost two years to fully implement and turnover some of those managers, but eventually the company was able to start with a clean slate. Now, every employee, prior to being offered a position with that company is required to submit to a background check. Anything other than simple misdemeanor traffic violations results in a disqualification of employment. I can tell you that those stores operate more efficiently, there is less shrink and turnover and employee morale high. If your company is not reviewing the backgrounds of your employees, ask yourself, “Who is really running my store?”


Shoplifting and the Law

theft (3)

Some have called shoplifting the silent crime that is plaguing the US. Shoplifting for some people is considered their full time job, and retail organized crime is abundant in this country.  Shoplifting affects small business owners tremendously and  the retail industry as a whole lose millions of dollars yearly passing the loss to the consumer and therefore affecting you financially.

Shoplifting is a serious crime ,and some states are taking strong measures to make sure the penalties applied to the shoplifter are harsh. To read more follow the links below.


Retail merchants fear theft bill will increase crime

HONOLULU (HawaiiNewsNow) –

Retail Merchants of Hawaii president Sheri Sakamoto said a bill to raise the threshold for felony theft from $300 to $750 will encourage shoplifters to steal more.

“It will really affect retailers specifically. They now can steal up to $749.99 and have less consequences to their crime,” she said

Rep. Karl Rhoads is chairman of the House Judiciary committee. He said the bill targets agricultural theft, and shoplifting is considered separate but prosecutors do have leeway. “Even if the Governor signs this bill it’s still a crime to steal amounts between $300 and $750, it’s just the penalty is not as high,” he said.

Theft is a Class C felony, punishable by up to five years in prison. Advocates for raising the dollar threshold say $300 is way too low, and it costs taxpayers about $49,000 a year to incarcerate an offender. “So when we’re talking about property crime that’s under $1,000 and we’re paying $134 a day, you’ve got to start looking at that and saying, That really doesn’t pencil out,” Community Alliance on Prisons advocate Kat Brady said.


Shoplifting gangs operating on ‘industrial scale’

PROSECUTORS have vowed to smash serious organised crime groups who are using “steal to order” shoplifting to fund their illegal activities.

The Crown Office said shoplifting was happening on an “industrial scale”, with some groups travelling from overseas to target Scottish retailers.

More than 200 people have now been identified as being involved in what prosecutors called “professional shoplifting”.

The details emerged as the Crown Office published figures showing £8.6 million has been seized in 2014/15 under the Proceeds of Crime Act (Poca).
The money includes assets seized from the gangs, as well as from brothel keepers, money launderers, and drug dealers.

Solicitor General Lesley Thomson said specialist prosecutors had worked closely with a dedicated police inquiry team during the past year to dismantle shoplifting groups, who specialise in targeting expensive clothing and designer handbags.


Battling The $36 Billion U.S. Problem Of Retail Shrinkage Losses

The financial cost of retail shrinkage is huge. The latest Annual Shrink Report issued by Dr. Richard Hollinger and Dr. Read Hayes at the University of Florida puts the total at $36 billion annually.

Shrinkage has several causes: customers shoplifting , employee theft, supplier fraud and administrative errors.

Frequent inventories and accounting audits counts can catch administrative errors and supplier fraud. But stopping shrinkage caused by theft is a larger undertaking.

“There are two kinds of thieves,”says Keith Aubele, CPP, president and CEO of the Bentonville, Ark.-based Retail Loss Prevention Group. “First, there is the opportunistic non-pro. Second, there are professionals working in Organized Retail Crime Syndicates (ORCS) — vast organizations that buy stolen goods from professional thieves for pennies on the dollar and then repackage and resell the goods to mom-and-pop stores, back into the retail pipeline, internationally — through any of a number of markets for stolen goods.

“Employees are the front line of defense — as well as the most economical defense — against shrinkage losses.”


WAKE UP! It’s Time to Get Bottle Locks

When you think of bottle locks, you probably think of keeping your wine or liquor safe and secure from those sneaky shoplifters that try to get away with your product.  Most of the time, that’s exactly the case, but other times, you may be surprised to find that you have an employee theft issue, and it’s actually your own team that has been responsible for theft in your store.  No one wants to believe that their own employees are stealing from them, but when you see the signs, it’s time to wake up and take steps to reduce and eliminate the thefts.
Retail anti-theft devices like bottle locks are great for keeping your customers and employees honest by keeping the product secure, yet accessible for those wanting to read and hold the merchandise.  The benefit denial built into these devices stops thieves from gaining access to the actual liquor inside the bottle, so even if they think they can break into it, it will be literally be all over them if they try.  They also have alarms so that if someone exits the store without having them removed during purchase, the EAS (Electronic Article Surveillance) you have installed will sound at the exit door.
I can think of at least one example where a store I previously worked for could have saved a good amount of money if they invested in bottle locks to protect their alcoholic beverages.  It’s not every day that you are walking in the stockroom with a co-worker and happen upon a truly unusual find.  What we were looking for was any signs of employee dishonesty, like an empty package, candy wrapper or something similar. We really hit the jackpot on this day when we came to the end of the stockroom and started looking on the shelves.  
At first we didn’t even notice, but we then looked at the bottom shelf and there he was, sleeping on the bottom shelf with evidence of loafing and theft literally all over him.  Not only was he sleeping, but he was still holding a partially consumed, open bottle of wine.   It didn’t end there, because there was also an empty snack cake package next to him on the floor.  
After we made sure that he was still alive and breathing by calling out to him, he finally started to slowly wake up.  As he attempted to get up, several pieces of merchandise fell on the floor because he had it stacked all around him in an attempt to hide his secret space.  After that, he actually said, “Am I in trouble?” You can imagine the conversation that took place after that event.  It wasn’t over at that point though, because we still had to finish up the employee theft investigation.  We returned to the scene of the crime and found additional empty bottles of wine and other merchandise hidden under the shelf.  After looking further into the situation, we found that this was not the first time that the employee did this same thing, and no one had noticed.  The small investment needed to use retail anti-theft devices on your wine and liquor is a small price to pay for the money that you will be saving in the long run.
For more information contact us: (bottle locks) or call 1.770.426.0547

When you think of bottle locks, you probably think of keeping your wine or liquor safe and secure from those sneaky shoplifters that try to get away with your product.  Most of the time, that’s exactly the case, but other times, you may be surprised to find that you have an employee theft issue, and it’s actually your own team that has been responsible for theft in your store.  No one wants to believe that their own employees are stealing from them, but when you see the signs, it’s time to wake up and take steps to reduce and eliminate the thefts.

Retail anti-theft devices like bottle locks are great for keeping your customers and employees honest by keeping the product secure, yet accessible for those wanting to read and hold the merchandise.  The benefit denial built into these devices stops thieves from gaining access to the actual liquor inside the bottle, so even if they think they can break into it, it will be literally be all over them if they try.  They also have alarms so that if someone exits the store without having them removed during purchase, the EAS (Electronic Article Surveillance) you have installed will sound at the exit door.

I can think of at least one example where a store I previously worked for could have saved a good amount of money if they invested in bottle locks to protect their alcoholic beverages.  It’s not every day that you are walking in the stockroom with a co-worker and happen upon a truly unusual find.  What we were looking for was any signs of employee dishonesty, like an empty package, candy wrapper or something similar. We really hit the jackpot on this day when we came to the end of the stockroom and started looking on the shelves.  

At first we didn’t even notice, but we then looked at the bottom shelf and there he was, sleeping on the bottom shelf with evidence of loafing and theft literally all over him.  Not only was he sleeping, but he was still holding a partially consumed, open bottle of wine.   It didn’t end there, because there was also an empty snack cake package next to him on the floor.  

After we made sure that he was still alive and breathing by calling out to him, he finally started to slowly wake up.  As he attempted to get up, several pieces of merchandise fell on the floor because he had it stacked all around him in an attempt to hide his secret space.  After that, he actually said, “Am I in trouble?” You can imagine the conversation that took place after that event.  It wasn’t over at that point though, because we still had to finish up the employee theft investigation.  We returned to the scene of the crime and found additional empty bottles of wine and other merchandise hidden under the shelf.  After looking further into the situation, we found that this was not the first time that the employee did this same thing, and no one had noticed.  The small investment needed to use retail anti-theft devices on your wine and liquor is a small price to pay for the money that you will be saving in the long run.

For more information contact us: bottlelock.net or call 1.770.426.0547

 

Motive, Means and Opportunity = Occupational Fraud

theft (8)Building a successful small business is a part of the American Dream for many people.  Every year millions of dollars, untold hours of sweat equity and unlimited hope are poured into starting and maintaining them.  Unfortunately, also every year, occupational fraud is responsible for closing about 30% of these businesses (U.S. Department of Commerce).

Fraud negatively affects smaller companies more than larger ones; they’re simply unable to absorb the loss.  Participants in the 2014 Global Fraud Study “Report to the Nations on Occupational Fraud and Abuse” estimated the average small business loses approximately 5% of revenue each year to fraud (The Association of Certified Fraud Examiners). 

5% in a small business can mean the difference between a profit or a loss. Therefore, controlling employee theft can be the difference between staying open or closing the doors.  It can also influence whether the owner is able to pay himself a living wage or not.  Given its potential for harmful impact it’s unfortunate that many owners are unprepared to fight fraud.

Most think it’ll never happen to them, not understanding that probably it’s already happened, is currently happening and/or will happen in the future.  Depending on the study 75% — 85% of employees admit that given the “right” circumstances they would or have committed fraud.  The right circumstances are usually a combination of motive, means and opportunity.

Motive is the rationalization the employee uses to steal time, money and property from the company.  Rationalizations are the reasons people create to justify their behavior and are as varied as the people who make them.  These self-deceptions provide the employee with an excuse to steal, even from an employer who they like.

But, motive is not enough for fraud.  A person also has to have the means — the ability, knowledge and access — to manipulate the system.  A bookkeeper can embezzle money because she knows how to “cook the books”.  Stock starts to go out the back door when the warehouse foreman creates an inventory method that only he understands or uses. 

Finally, an employee can be willing to steal and know how to do it, but the opportunity must be present.  An employee has her shoplifting friends come to the store when the easily distracted manager is working, not when the attentive one is.  A clerk learns the cash register camera is unreliable and pockets cash transactions on the days its offline.

Occupational fraud is a broad and all encompassing term, whether it involves petty theft or a multi-million dollar embezzlement scheme.  Its cornerstones are motive, means and opportunity.  A smart and success business owner will learn its dynamics and use this knowledge to take steps to combat it.


Nicole Abbott is a writer and psycho-therapist with over 20 years of experience in the fields of mental health and addiction.  She’s an educator, consultant, lecturer, trainer and facilitator, who has conducted over 200 workshops, trainings, presentations, college classes and seminars.

Don’t Be Creepy – The Art of Physical Surveillance and Retail Theft Prevention

In the fight to stop shoplifting in retail stores, there are several retail theft prevention methods you can employ to accomplish the task. Of course, you will want to have a good security alarm system in your store to ensure that your business is protected after hours from burglars.  You will also need to get a good EAS (Electronic Article Surveillance) system for your entrance and exit doors, like a top of the line Checkpoint systems setup that works with different kinds of security tags and labels.  Last but not least, if you have the budget, it would be a good idea to hire someone that handles investigations on shoplifters and employees.  
If you are able to have a loss prevention or asset protection team member working in your store that looks for shoplifters, make sure they have the proper training so they don’t wind up scaring away your loyal customers.  After all, the goal is to stop shoplifting, not stop customers from purchasing your merchandise.  I have worked in the retail loss prevention field for several years, and know that if you aren’t mindful of your surroundings while you are watching someone in the store, you can turn out looking like a creep yourself.  
I remember several occasions that my coworkers and I have been mistaken for shady characters ourselves.   For example, I remember watching a person from across the store when another customer just happened to walk in the line of sight between myself and the shoplifter.  The customer thought I was watching her, and she became so nervous that she asked for a manager at the front of the store, and said that there was a strange man watching her.  The manager said that he would call “security” to safely escort her to her car.  To her surprise, I showed up and introduced myself.  After realizing the situation, the customer laughed and obviously no longer needed the escort to her vehicle.  Although I was well trained myself, things like this do tend to happen on occasion.   
Once you have watched shoplifters a few times, you start to get a feel for what works and what doesn’t work.  You need to know the setup of the store and know where you can get a good vantage point when you are watching someone wherever they happen to be in the store.  You can also use your environment and the merchandise to blend in without being seen.  For instance, you can use peg holes in the shelving to look through, or adjust merchandise so that it hides your head and body as you are watching someone.  When a shoplifter is looking around to see if someone is watching them, they tend to look at eye level, so if you stay lower when you are looking at them from behind merchandise, they will be less likely to see you.  I’m not saying that you have to crawl around on the ground, but just try to stay below eye level.  With a combination of good retail theft prevention equipment and a team that is looking out for shoplifters in your store, you are sure to make a positive impact on your bottom line.
For more information contact us: (retail theft prevention) or call 1.770.426.0547

In the fight to stop shoplifting in retail stores, there are several retail theft prevention methods you can employ to accomplish the task. Of course, you will want to have a good security alarm system in your store to ensure that your business is protected after hours from burglars.  You will also need to get a good EAS (Electronic Article Surveillance) system for your entrance and exit doors, like a top of the line Checkpoint Systems setup that works with different kinds of security tags and labels.  Last but not least, if you have the budget, it would be a good idea to hire someone that handles investigations on shoplifters and employees.

If you are able to have a loss prevention or asset protection team member working in your store that looks for shoplifters, make sure they have the proper training so they don’t wind up scaring away your loyal customers.  After all, the goal is to stop shoplifting, not stop customers from purchasing your merchandise.  I have worked in the retail loss prevention field for several years, and know that if you aren’t mindful of your surroundings while you are watching someone in the store, you can turn out looking like a creep yourself.

I remember several occasions that my coworkers and I have been mistaken for shady characters ourselves.   For example, I remember watching a person from across the store when another customer just happened to walk in the line of sight between myself and the shoplifter.  The customer thought I was watching her, and she became so nervous that she asked for a manager at the front of the store, and said that there was a strange man watching her.  The manager said that he would call “security” to safely escort her to her car.  To her surprise, I showed up and introduced myself.  After realizing the situation, the customer laughed and obviously no longer needed the escort to her vehicle.  Although I was well trained myself, things like this do tend to happen on occasion.

Once you have watched shoplifters a few times, you start to get a feel for what works and what doesn’t work.  You need to know the setup of the store and know where you can get a good vantage point when you are watching someone wherever they happen to be in the store.  You can also use your environment and the merchandise to blend in without being seen.  For instance, you can use peg holes in the shelving to look through, or adjust merchandise so that it hides your head and body as you are watching someone.  When a shoplifter is looking around to see if someone is watching them, they tend to look at eye level, so if you stay lower when you are looking at them from behind merchandise, they will be less likely to see you.  I’m not saying that you have to crawl around on the ground, but just try to stay below eye level.  With a combination of good retail theft prevention equipment and a team that is looking out for shoplifters in your store, you are sure to make a positive impact on your bottom line.

For more information contact us at Antishoplifting.net or call 1.770.426.0547

 

I Always Feel Like Somebody’s Watching Me- Employee Theft

Laws and rules and company policies are created with the safety and well being of a particular community in mind. For the most part people will follow those guidelines because they understand the necessity for a consistent environment. Unfortunately, within every community, club, or business, there are those that feel like they are above the laws and regulations. Frequently, the business wrong doers are ones who commit employee theft.
Just like within any civic organization or community, there are resources in place to help deter and reduce theft. For businesses, having an in house surveillance system is a similar resource. CCTV- closed circuit television- is a common form of surveillance system. It is a system of at least one or more cameras linked via a centralized monitor and recording device.
These systems can be as simple as a single camera overlooking the cash register with a TV and VCR. They can be as sophisticated as multiple cameras that move and tilt under a user’s control- liked via digital screens and recording devices.
Whatever the actual set up is, having a surveillance system in place reduces the likelihood of employee theft. For those that do attempt to steal from your business, there is a greater chance that the thefts had been recorded, and can be used to determine which employee stole what merchandise. This provides a resolution and recourse if you decide to terminate or prosecute that employee.
For more information on employee theft, employee theft investigation or internal theft contact us or call 1.770.426.0547 – Atlanta Georgia
Visit the Loss Prevention Store to purchase CCTV Systems that can help you stop Employee Theft and Internal Theft problems and help with your Employee Theft Investigation.

Laws and rules and company policies are created with the safety and well being of a particular community in mind. For the most part people will follow those guidelines because they understand the necessity for a consistent environment. Unfortunately, within every community, club, or business, there are those that feel like they are above the laws and regulations. Frequently, the business wrong doers are ones who commit employee theft.

Just like within any civic organization or community, there are resources in place to help deter and reduce theft. For businesses, having an in house surveillance system is a similar resource. CCTV- closed circuit television- is a common form of surveillance system. It is a system of at least one or more cameras linked via a centralized monitor and recording device.

These systems can be as simple as a single camera overlooking the cash register with a TV and VCR. They can be as sophisticated as multiple cameras that move and tilt under a user’s control- liked via digital screens and recording devices.

Whatever the actual set up is, having a surveillance system in place reduces the likelihood of employee theft. For those that do attempt to steal from your business, there is a greater chance that the thefts had been recorded, and can be used to determine which employee stole what merchandise. This provides a resolution and recourse if you decide to terminate or prosecute that employee.

For more information on employee theft, employee theft investigation or internal theft contact us or call 1.770.426.0547 – Atlanta Georgia

Visit the Loss Prevention Store to purchase CCTV Systems that can help you stop Employee Theft and Internal Theft problems and help with your Employee Theft Investigation.