Be an Effective Manger This Holiday Season – Prioritize Sleep

meetingpic.The holiday season is officially under way and your stress level is about to go into overload.  When we’re overly stressed bad things happen to us mentally, emotionally and physically: headaches, digestive issues, eating too much, concentration problems, decreased impulse control, increased emotional sensitivity, poor planning ability and sleep disturbances.

The goal for a lot of people in retail is to “just get through the holidays” with the least amount of difficulties and stress, which is a reasonable objective.  So, what can you do to achieve your objective?  The number 1 thing you can do for yourself and your employees (as well as family, customers and friends) is to prioritize sleep. 

Getting enough high quality sleep is a crucial biological need.  A short term sleep deprivation of just 2 weeks can lead to memory loss, inability to focus and poor decision making skills.  A long-term deficiency can cause an increased risk of heart disease, obesity and depression.

There are many things you can do to make a difference in the quality and quality of your sleep.  But, one of the biggest is to stop your harmful electronics’ habits — starting now to relieve holiday stress.  Poor management of electronic devices is one of the biggest problems people have in falling and staying asleep.

Our bodies produce melatonin at night to help us fall and stay asleep.  A cool, quiet and dark room triggers your body to release it.  The light and noise from computers, Kindles, TVs, phones and other devices interferes with this process. 

The guideline is — don’t use any device 1 hour before bedtime.  It gives the melatonin time to work by eliminating all the light, stimulation/aggravation and noise.  It’s estimated that people who leave on even 1 device get at least 30 minutes less sleep a night than those who turn them all off.  Also, they wake up more often and are more restless. 

It’s important to create a good sleep routine and getting control of your unhealthy electronics’ habit is a place to start.  In fact, it might be all you need to have increased energy, a better memory, improved physical well being, stronger coping skills and a calmer mood.

After all, your employees won’t care or remember what cookies you baked for the holiday party.  But, they will care and remember that you were short of temper and long on criticism because you stayed up too late searching on-line for the perfect recipe.


Nicole Abbott is a professional writer who’s had over 200 articles published.  She’s a business consultant and former psycho-therapist with over 20 years of experience in mental health, business and addiction.  She’s a coach, lecturer, trainer and facilitator.  She has conducted over 200 workshops, trainings, presentations, seminars and college classes. 

Shoplifting During The Holidays

womensAs a retailer, your holiday season has started.  During this time of year, retailers big and small profit from a big and busy holiday season.  With the honest shopper, this is a season that retailers look forward to.  It means more sales for the retailer, and hopefully more profits as well. For every retailer, preparing and training their loss prevention personnel during this holiday season is also paramount, it can mean thousands of dollars lost to shoplifting if personnel are not properly in place, or trained. Knowing what items are most likely to be stolen can help your loss prevention team take preventive measures to ensure they are not easily snatched.

For more about this and other topics, follow the links below.


10 Things Shoplifters Love to Steal During the Holidays

It’s a $6 billion problem for retailers.

Retailers like to call the holiday season the Super Bowl of shopping. Shoplifters feel the same way.

According to a recent forecast by Checkpoint Systems, shoplifting as a percentage of sales spikes during the holiday season as thieves (including many retail employees) gravitate to pricier items as more shoppers come into stores.

The holiday season, which kicked off last week, generates 34% of annual sales for retailers, but 37% of their annual “shrinkage,” which is inventory loss for whatever reason—from supply chain inefficiency to employee theft to shoplifting. The latter two account for the bulk of shrinkage.

Shoplifting is $6 billion problem for retailers during the holidays.

According to Ernie Deyle, author of the Checkpoint Systems report, shoplifters are more apt to rationalize their theft during the holiday season. “It’s much easier to do so when a child’s Christmas present is at stake rather than an extra bathing suit for the summer,” he wrote.


It was likely back in the teenage years and little more than a pen or something of similar value, but many people have shoplifted at least once in their life. It’s one of those crimes that, while far from victimless, is undertaken by a large swath of society because it’s seen as no big deal (which, of course it is for the shopkeeper) and can be done swiftly and spontaneously.

It’s also undertaken for various reasons, perhaps a mini act of rebellion against consumerism; or a product of self-assessed entitlement; sometimes it’s just for thrill-seeking; and for some it’s thought of as a desperate act of necessity. It’s also the subject of a new show from British artist Lucy Sparrow, a.k.a., the Queen of Felt,at London’s Lawrence Alkin Gallery. Known as Shoplifting, the show features some of the most frequently shop-stolen items in the UK, including luxury products like Chanel No. 5 perfume, Creme de la Mer moisturizer, a Chanel handbag, and a Fabergé egg—all of them crafted in felt and displayed behind glass cabinets, to entice but prevent would-be thieves.


How stores plan to fight organized retail crime during the holidays

With Halloween over, retailers are in full-fledged holiday season mode. Which means they’re gearing up for Black Friday, holiday staff schedules, stampedes of customers… and theft. That’s right — the holiday season might bring stores a nice sales bump, but it also brings an increase in shoplifting. And retailers are stepping up efforts to crack down on the crime.

We’re not just talking about customers stealing a pack gum in the checkout line. Loss prevention specialists have their eyes on a much bigger target.

Organized retail crime (ORC) is a strategic and highly sophisticated brand of shoplifting where a network of professional thieves work together to rip off retailers. According to a survey from the National Retail Federation (NRF), organized retail crime is on the rise, with 100% of retailers saying they have been a victim in the past 12 months. Furthermore, 83% said ORC activity had increased in the past year.


 

How The Changes To Shoplifting Laws Affect You

We have begun to see a breakdown in the protection we used to be able to depend on. Recent decisions in California and other areas are basically decriminalizing shoplifting.

These changes in the law by out of touch Legislatures are having a devastating impact on retailer’s and society as a whole. Law makers are not addressing the real problems, only the results. People are able to get away with crime and this will have a further reaching impact on future generations and our society as a whole. pic-1

But today it is causing shoplifting in those geographical areas to rise substantially, impacting the retailer’s bottom line and the consumer’s pocket book.

What are we to do? We can no longer depend on the criminal laws to protect us. The politicians have lost their nerve, their minds and the understanding on why they were elected. But the real problem is that the brave and highly skilled Law Enforcement Officers that are there to protect us all, are barely able to contain violent crime let alone shoplifting.  Budget cuts, Democrats, Republicans…… are all to blame.

But you have solutions.  The first is as professionals, we know that we can only depend on ourselves.  So let’s solve this like any other business problem we face on a daily basis. The real solution has three elements.  The good news is that you do have control of all three.

1. How vulnerable have you made yourself?  

pic-2Step back and take a hard look.  Or better yet ask someone you trust to do that. A friend, another business owner…… they really do not need to have any special skills. You should look at your store from the prospective of the shoplifter. If you were going to steal, how would you do it? Do you have dark areas, high shelving, hidden spots that would make the thief comfortable? Is your store unkempt, dirty and not stocked in an organized way? Shoplifters are attracted to these environments. If you are presenting that look, then the shoplifter probably knows you are not able to keep up or simply do not care. This will also breed more shoplifting as word gets around that YOUR STORE is an easy mark.

2. Equipmentpic-3

I am not going to hit this one hard. You know that we sell and install the finest Electronic Article Surveillance (EAS) equipment made worldwide. Checkpoint Systems must be part of your strategy. That is why you see it in almost every major retailer. 

3. Your Staff

pic-4Are they asleep at the switch? Do they care? Have you trained them how you want the shoplifting deterrence program in your store to work and what their roll in it is? This is not something you can put off. It’s like saving money in an account. You got to start. If you are one of Loss Prevention Systems Customers already, then you know this. That is why we conduct live, personalized shoplifting prevention and loss prevention training for our customers. We do this as reasonably often as you need it, free of charge.

These three elements put and keep YOU in control. But you have to start now before it gets worse. And if the trend continues, it will.


HOLIDAY SALES AND EMPLOYEE THEFT TRAILS

goodsThis is the best time for retailers. We make a good chunk of our profits during the last 3 months of our fiscal year. Walk into any major retailer right now and you’ll already see a litany of holiday themed gifts, home décor and all things red and green. We also tend to beef up our staff this time of year as well. Some of us hire part-time works, some may even add a full-time position or two and a great many of us will employ temporary workers. The threat of employee theft also peaks around this time as well.

I caught a local news story this evening regarding a local store’s employee theft problem. The owner had discovered that one of his part-time employees had been stealing thousands of dollars from him in the form of bogus cash refunds and missing cash sales. So much money was missing, the store was literally on the verge of shutting down. How scary is that thought? One employee had single-handedly brought this man’s business to the verge of collapse. Why? A gambling addiction. So, what can you do to avoid this happening to you? Let’s take a look at this particular fraud scheme, shall we?

Missing cash sales

A dishonest employee can do this in two ways. First, they could legitimately ring up a customer and pocket the cash. They could also fail to ring it through the point of sale and simply accept the exact change from the customer, which would also allow them to pocket the customer’s money, instead of it going into the drawer. So how do you prevent this? First, make sure to reconcile your daily sales with the cash in the drawer. In essence, your POS should be smart enough to tell you how much cash you SHOULD have in the drawer at the end of the night. You count the cash, and it should match up +/-a dollar or two, at most. My dad runs a restaurant with a 10 years old cash register and it has this ability. The only excuse for not doing this is laziness on the manager part. Never assume anything when it comes to your money!

Now, that dishonest employee can take it a step further and never record the sale in the register, just opting to take “exact change” from your customer. Granted, this is very hard to track. Even working for a multi-billion dollar a year corporation with a large LP department with endless resources at my disposal, I still don’t have a magic button that I can press that shows me this fraud. This is where you have to install cameras at your POS. If you think something is suspicious about your sales, or your employee, those cameras can make your case every single time.

Bogus refunds

If you allow refunds, you can open yourself up to “ghost refunds” by your cashiers. This is where the dishonest cashier can simply conduct “refunds” when no one is around, pocketing the cash. On paper, it looks completely legitimate. You know that every day, you generally process x number of refunds, so if the dishonest employee keeps the number of returns they do in line with what’s average, you’ll never suspect a thing. That is until you start realizing that your profits are a lot lower that what they should be. How do you stop it? If your register allows it, require a manger key/password for any return transaction. That way, you, or another manager, has to be involved at the point of sale for any refund. A dishonest employee will not try this route if they know you will scrutinize every refund by physically having to be present.

If your register isn’t that smart, but still allows a refund to be processed, have a policy that states that the cashier must always call a manger for approval. Even if you can’t physically prevent it with a password/key, if you have any refunds on the POS at the end of the night, you’ll be able to see them. If you have a refund where you weren’t called, you can always question the cashier, or look at the transaction on camera, provided you have some installed (which you should) to ensure it was legitimate.

This is just two of the ways that your employees could possibly steal cash from you; there are dozens. Like most LP practices, just a little due-diligence and some common-sense best practices can help save you money and stress if they are implemented. While this isn’t meant to be a comprehensive list, or training guide, it should give you a baseline of where to start, especially if loss prevention isn’t your strongest suit.


TRAIN THE TEMPS

employeesAs I sit here on this Halloween night, thinking about how great it was when I was a kid to pillage the neighborhoods for candy and treats, I can’t help but also think about the next 60 days. The real fright comes now for all of us in the retail game. We’ve got so little time to do so very much. We all have new receipts pouring in, plan-o-grams that need setting, bulk stacks that need stacking and bins that need filling; all with the mad hopes of grabbing every possible dollar from now until December 24. A big part of that plan, for most, is hiring temporary help to get us through. Have you ever thought about how these temporary workers can impact your LP goals? With a little training and guidance, they can be one of your greatest holiday assets.

So, what LP practices should you train your temporary workers on? For starters, keep things simple. If you try and overload them with knowledge, you’ll get nowhere fast. I usually run with 5 big topics and expand upon them as needed.

  1. Customer service!

This should be priority number one! Honestly, this should be the priority for all training, regardless of status… Customer service is the absolute, hands down, no way around it, best possible way for you to discourage shoplifting. A thief loves to operate in the shadows. If a pesky employee is always there to lend a hand, well you’ll probably be putting a wrinkle in their plans. Make sure your temp hires understand that the service levels in your store should always surpass any other retailer. A customer should never be ignored, but enthusiastically greeted and assisted as if they were family. You’ll make more money from bigger baskets and the thieves will just hate you for it.

  1. Hot Spots

You know your building better than anyone, so you should know what the thieves love. Is it that rack of personal electronics on the rear aisle? Perhaps those new high end jackets you’ve got this year? Maybe even this month’s new footwear craze. Whatever it is, you undoubtedly know what it is. Well, Mr. Manager, make sure your temps know that information too! Explain what the hottest theft items are and have them be on the lookout for any suspicious activity near those items. Maybe they should call you if they see someone putting all 30 hover boards in a basket… just a thought.

  1. Look for suspicious activity

Easy for you and I; not so much for a high school/college kid’s first temp job in a retail store. Explain what this means to your temp crew. You know what your shopper looks like and how they shop. Train your temps to look for those tell-tale signs of potential funny business. You know, wearing the heavy coat, but it’s 85 and sunny outside (Maybe only in Louisiana’s winters…), clearing pegs, and all those other little bits of information that could help identify a thief.

  1. What to do?!

Well, your temps are paying attention to those hot items, happen to see a customer conceal an item, or they just have suspicions, what do they do now? GO TACKLE THEM! Or not… depending on your insurance, I guess. No, that’s a terrible idea, what they really should do is know how to react to such behavior should they observe it. This falls back to the very first training point above; go give em’ some good ole’ fashioned customer service. Don’t try to “watch” them, be overt with their presence. Your legit customers will love it, and if that person really did have fraudulent intentions, your temp just saved you some shrink dollars. Now, I would throw into this that if they do observe a crime, they need to know to report this to you immediately, preferably while the suspect is still in the store for you (or another manager) to handle.

  1. Safety

Did you really think we were going to talk about LP training and leave out our old friend safety? I never understand seeing debris or trash on the floor in a retail store. All those people working and no one can pick that shirt hangar off the floor? Does it really take an old lady to trip on it before we throw in to the trash? In my experience, GL/Worker’s Comp claims shoot through the roof this time of year. Make sure your temp crew understands your view/mantra/creed/constitution/mandate/stone tablet of what you expect in regard to safety. It’s not OK to climb on a gondola/shelf. It’s not OK to take a joy ride on the lips of the forklift. General frowned upon to ride a pallet-jack like a skateboard and also probably bad for business to leave water spills on the floor until someone decides to mop them up with the back of their shirts. Train them to be focused on unsafe actions/conditions and you may see a reduction in claims this season.

Not much work usually goes into training temporary workers, especially in a retail store. Normally, by the time you start to remember everyone’s name, it’s time to cut them all loose. Do yourself a favor and resist the urge to push people out to the sales floor with an index card’s worth of training. By putting just a little emphasis on LP practices in your temp training, I’ll guarantee that you’ll get a return on that small investment of time.

IS YOUR BACK DOOR PROTECTED?

store-doorEver given any thought to your receiving area and your back door? How often do you open it and walk away? Do you require a manager be present when it’s open, or do you “trust” your warehouse crew with a key? Have you ever considered that an unattended back door could not only cause shrink, but also compromise the safety of your customer and employees? If you answered yes to any of those questions, you may have a problem.

Last year around Thanksgiving, I was scheduled to receive a pallet of television sets for Black Friday.  Three days before the big day and they were nowhere to be found, only my inventory system said they were received on a truck that had already been processed. That pallet was worth $7,500 so I started to panic; checking the few outside containers I had, both warehouses, the sales floor, anywhere I could think of. When I couldn’t locate them, I went to the camera system on the day that I should have received them. Sure as I’m sitting here, I saw my employee roll a pallet of TVs off the truck after watching for a little while. I saw the employee place the pallet where it should have gone, but then a few hours later, I saw another employee wheel them out the back door.

I knew instantly that they had been stolen. There’s no reason for them to go outside, and there was no reason for that particular employee to be in the warehouse. You know what else I saw? That my back door was wide open, and there wasn’t a manager anywhere to be found. Long story short, the employee confessed to stealing/reselling them. When asked how he’d known that he could get away with the crime, he stated that he always saw the back door open. Without a manager present, it became common knowledge amongst a certain group of employees that you could just walk whatever you wanted right out the back door.

Outside of basic employee theft, an unattended back door could also be an invitation to a robbery. Think about this for a minute; you’re a desperate criminal and you’ve decided that you plan to rob Store X. You’ve cased the place for a week now and learned that the safe is in the rear office, in close proximity to the warehouse. You’ve also noticed that the back door is constantly left wide-open with no one (witnesses) around. So would you:  a) walk through the front door and announce a robbery for all the customers, employees cameras to see, or b) park in the rear of the store, enter through the open warehouse door and possibly catch the manager alone in the cash room? I’m no criminal, but I’d probably go with the second option.

Perhaps that is the worst-case scenario. Perhaps instead of robbing you of cash, a thief just sees an easy way to slip out of the store with large quantities of merchandise undetected? If your back door in constantly open with no one around, your regular thieves will absolutely take notice, and take advantage of it. So the next time you see your back door open, be the voice of change and help secure your store, your product and guarantee the safety of people in it. 


Shoplifters Are Stealing Clothes; Tips On What To Look For And How Checkpoint Tags Can Help Prevent It

What are some of the ways shoplifters steal clothes from your store(s)? It may sound like a silly question, but clothing security is an important matter. In the United States merchandise shrinkage totaled $36.79 BILLION dollars (2014-2015 Global Retail Theft Barometer pg. 20).  Globally, apparel specialist retailers experienced a 1.8% shortage rate among all respondents to the survey (2014-2015 GRTB pg. 23). The only retail category to experience higher shrinkage was the pharmacies/drugstores at 1.99%. Knowing how criminals are stealing from your store(s) and how to protect your products from theft will keep your business profitable. 

 

Before I discuss how shoplifters are stealing, I would like to talk about how to protect clothing with Checkpoint tags. Based on my years of experience as a Loss Prevention Associate and a Loss Prevention Manager, I have seen the best and worst merchandise protection strategies. Doing nothing and wishing a problem away is obviously the worst option and yes, I have seen it happen. The best protection is to use clothing security for merchandise.  The Gen 2 and Gen 3 Checkpoint tags for clothes are outstanding choices for preventing theft. They are anti-theft devices with electronic article surveillance (EAS) capability. Built with radio frequency (rf) technology, they are designed to cause an EAS antenna to activate alarms when a tag is carried into the sensor field of the antenna. Employees responding to alarms conduct receipt checks and recover merchandise that has not been paid for or the alarm causes a shoplifter to drop the clothes they were trying to steal.  Clothing security tags also have deterrence value by simply being attached to garments. Shoplifters tend to leave merchandise alone when they see a tag knowing that the tags are difficult to remove without a Checkpoint detachment key. Attempts to force a tag off will likely damage product and shoplifters know this as well. Clothing security tags deter theft and actively detect attempts at theft making them the best means of shrinkage control.

 

That brings me to my point about how thieves are stealing clothes from stores. The methods most people are familiar with are when thieves take clothes to a fitting room, and wear them under their own clothes. Another way the shoplifter steals is as simple as hiding it in a handbag, or backpack and walking out with the merchandise concealed from employees. There are other means of stealing garments that store owners should be training employees to look for and these are not as common as the methods I have mentioned.

  • Box Stuffing – Shoplifters will look for large boxed merchandise, remove the product and fill the box with clothes. They reseal the box and take the box to the register where they may try to be “helpful” and hold the box or tip it so the cashier can scan a UPC barcode. I have seen this done with infant strollers, shop vacs, and diaper disposal units. Employees should be alert for unboxed merchandise sitting out and cashiers should be handling all merchandise. If a box feels too heavy, it should be opened. 
  • Comforter Stuffing – This is similar to box stuffing, but clothes are stuffed into the folds of a comforter so they can’t be seen. Checkpoint tags may be used to pin the two zippers of a case together or if there is only a single zipper, pinning the zipper to the comforter case itself.  If the zippers are tampered with when the comforter gets to the register, it is a good sign there may be merchandise inside.
  • Hiding clothing in a baby stroller. As distasteful as it may seem, that cooing baby held by mom as she shops may be in her arms so she or a partner can fill the stroller with clothes and cover them with a blanket in the carriage. I have even seen clothes hidden UNDER the baby and covered by a blanket. 
  • Piecing together items on a hanger. Some items are sold as sets, a suit jack, vest and slacks, or shirt and tie. Shoplifters will try to be clever and bring an item to the register and it appears to be a set, when in reality they have put the ensemble together themselves.   Using clothing security tags on all pieces of individual items will prevent shoplifters from being able to use this tactic. Cahiers will know that if brought a “set” and Checkpoint tags are on each piece, the customer has manipulated the clothing to try to steal a piece. 

By using clothing security tags, even if merchandise is concealed, the tags will activate EAS antennas. 

 

Clothing security is necessary to protect profits and doing nothing only invites more theft. Use clothing security tags to deter criminals and keep shrinkage low. 

 

Get more information on Checkpoint Tags. Contact us or call 1.770.426.0547 today.

 

Shoplifting And The Holiday Season

grandmaIt is not surprising that CVS is once again the recipient of a lawsuit.  The history of legal suits against the chain is not new.  Black and hispanic shoppers are regularly profiled by the chain according to this Daily news report, and now CVS is targeting the elderly.  During the holiday season, stores do hire more personnel for their store to offset shoplifting, but targeting a specific group is a violation of their constitutional rights as United States citizens.  Profiling has been an ineffective practice that stores and in this case CVS keep engaging in, and which brings them no solution to the problem.

For more about this and other stories, follow the links below.


10 bizarre things Americans steal during the holidays

Shoplifting ends up costing the average consumer an extra $50 during the holiday season.

Americans tend to get sticky fingers around holiday time.

Shoplifting is a major problem for retailers around the holidays, says Ernie Deyle, the co-author of the Checkpoint Systems’ Retail Holiday Season Global Forecastreleased in October, and an industry consultant. Indeed, 37% of a store’s annual shrink loss — shrink is the revenue companies should receive minus what they do receive, due in large part to a combination of losses from shoplifting, employee theft and fraud — happens during the holiday season.

There’s more theft during the holidays for a number of reasons: Increased store traffic leads to more shoplifting, and people tend to rationalize shoplifting around this time: “It’s much easier to do so when a child’s Christmas present is at stake rather than an extra bathing suit for the summer,” the report reveals. Plus, stores tend to carry pricier merchandise during the holidays, “so even if the same quantity of merchandise was stolen, the value of the merchandise stolen is higher,” the report reveals.


Grandma and Grandpa, shoplifters? CVS thinks so

Public enemy No. 1 at your local CVS: Grandma and Grandpa.

Seven discrimination lawsuits filed Monday against the pharmacy chain in courts across the city include the revelation that a CVS “Loss Prevention” handbook warns employees that senior citizens on a “fixed income” present a “special shoplifting concern.”

Attorneys from the Manhattan law firm Wigdor LLP brought the suits on behalf of former employees arguing that the policy is “tantamount to an admission of discrimination against older customers.”

The lawyers, Michael Willemin and David Gottlieb, have testimony from 16 whistleblower ex-staffers who claim that CVS stores across the city discriminate by profiling elderly shoppers, as well as blacks and Hispanics.

CVS’s 2014 “Loss Prevention” training guide says that “each store may have special shoplifting concerns based on it’s location, type of customer, etc.,” according to court papers. Sticky-fingered seniors are listed as one “special concern,” the suit says.


Rare to have older kids join adults in shoplifting

When it happens, officers must use discretion

Adult shoplifters employ all sorts of methods. Among the most insidious schemes are those that use children as decoys or unknowing partners.

Most times, the kids in cases like these are too young to understand, let alone participate in, the crime. They are infants or toddlers under whose clothing or strollers the stolen items are stashed.

But there also is a smaller subset: adults who use older kids as outright accomplices in shoplifting. This latter problem became an issue here locally this week when Ocala police accused a woman and her boyfriend of inducing the woman’s 12-year-old daughter to help them steal clothing from the Wal-Mart on Southwest 19th Avenue Road.

The girl had the unusual distinction of being both a suspect and a victim in one single criminal experience: Police arrested the girl and charged her with theft, and then charged her mother with both theft and contributing to the delinquency of a minor.


 

Preventing Shoplifting This Holiday Season

shoppers

The holiday season is approaching . Along with the jolly spirit, festivities, and holiday shopping come new security issues.  Hiring extra personnel for the stores this time of year is only one of the many extra security issues retail shop owners and managers have to deal with this holiday season. Now, shoplifting flash mobs are making an appearance in retail stores across the country, making the damage so much more than the lone shoplifter.  Can the extra security personnel help?  Follow the links below for more information about this and other stories.


Flash mobs the latest threat this holiday season

The holiday season rings in more than just higher sales for retailers. There’s also more shoplifting and lower profit margins than the rest of the year, according to a report released today. Plus, this year, there’s an extra surprise — flash mobs

The holiday season rings in more than just higher sales for retailers. There’s also more shoplifting and lower profit margins than the rest of the year, according to a report released today. Plus, this year, there’s an extra surprise — flash mobs

The holiday season rings in more than just higher sales for retailers. There’s also more shoplifting and lower profit margins than the rest of the year, according to a report released today. Plus, this year, there’s an extra surprise — flash mobs.

Not the dancing, music-playing, watching-a-couple-get-engaged kind of flash mobs. But the kind of flash mobs where a bunch of people all show up at a store at once, pull hats low over their heads, grab everything in sight, and split.

Just last week, there was a flash mob at an Apple store in Natick, Mass., that took off with more than $13,000 worth of iPhones in less than a minute.

Another flash mob last month near Boston netted more than $14,000.


Extra holiday patrols to keep EMC shoppers safe

The Safe Shopper Program, an initiative to reduce crime in East Montgomery County during the holiday months, will run this year from Oct. 15 to Jan. 31, 2017.

With the holiday season approaching, people in East Montgomery County may begin noticing extra patrols from the Montgomery County Precinct 4 Constable’s Office in EMC shopping centers.

The East Montgomery County Improvement District launched the Safe Shopper Program with MCCO Precinct 4 in 2012 as a way to diminish crime related to holiday shopping.

“It’s been a hugely successful program,” Kelley Mattlage, EMCID director of communications, said. “It’s basically a shoplifting safety program. EMCID pays the Constable’s Office overtime for extra patrols around the holidays. They go out to shopping centers and perform building checks, patrol parking lots and make sure no one is shoplifting or burglarizing vehicles.”

This year’s Safe Shopper Program begins Oct. 15 and will continue through Jan. 31, 2017; approximately two weeks longer than the program ran last year.


Recent thefts raise eyebrows at Abilene hardware store

ABILENE, Texas – Recent thefts at an Abilene hardware store are raising a few eyebrows.

A woman, with a baby carrier, is caught on surveillance video entering the store with a man and two children.

What happened next is surprising.

“Here they come, a man and his wife, her carrying the baby and they have their two little kids with them,” said Jennie Bright, general manager of Bible Hardware, while reviewing security footage.

“They kind of look around and come straight back down the aisle. There’s no employee right there and so she points to it, pulls the blanket back, puts it in there, covers that baby back up and walks out the door. The two kids are following and watching what the parents are doing.”

Bible Hardware in Abilene knows the cost of shoplifting is more than just the price of the item taken.

Bright said the store tried to keep the prices down to help customers out, but some people are helping themselves to what the store has.


 

TV For Free Thanks To Me? What Alpha Spider Wrap Would Have Saved Me From?

In my professional life I take pride in being a detailed investigator, brilliant interviewer and all around excellent LP teacher.  I love telling good stories, using real world experiences to instruct others. That is unless the story involves me and my being human. Those stories, where an oversight while applying an Alpha Spider Wrap turned into a hard lesson, I wish I didn’t have to tell.

 

As those of us in the loss prevention community know we do far more than just prevent shoplifting. Many of us also serve as compliance officers, enforcing policy. We work as safety captains, checking fire doors and clearing hazards and we work as process auditors, making sure company programs for using devices like an Alpha Cable lock are in place and 100% correct. Retail is a tough world and it is much easier to protect the sale you have already made then it is to find a sale to replace it.

 

Yearly inventory is a gauge of our success in LP. Inventory results can accelerate or derail an LP’s path forward. Preventing inventory shrink is why we prevent shoplifting, why we use Alpha Cable Lock devices to secure display TV’s and laptops. It’s why we use an Alpha Spider Wrap to protect Vacuums, Printers and TVs from theft. Or at least why we are supposed to use them.

 

Inventory is a crazy time for everyone, LP included and no one is immune to being overwhelmed and losing focus. I was clearing out cancelled layaway merchandise and it was a nightmare. Besides the storage area being heat wise just shy of the surface of the sun and slightly warmer than Death Valley in July, I was running about a million miles an hour.

 

I hadn’t done anything to prevent shoplifting in about two weeks and I was flat out worn down. Imagine my delight when I found a dozen TV sets just sitting in a stockroom completely forgotten. The fact that I had prevented a miscount was little consolation as I dragged the pallet of TVs across the store to put them out on display. I remember talking with associates who were busy securing electronics to the counter with Alpha Cable lock devices and asking if they had any Alpha Spider Wraps with them. They had some but not enough and I secured what I could before heading to the back.

 

I never made it.  One associate question, led to another which led to issue after issue. With all the fires around I finally understood why the store was so hot.  It wasn’t long before I had forgotten that we even sold electronics much less that I was stocking them. Overloaded and with my stomach on empty I decided that lunch was a matter of life or death and with everything else forgotten I left for lunch.

 

And there sat a trio of lovely TVs that I failed to use the Alpha Spider Wrap on. You can guess where the story ends. I walk back into frantic manager who informs me that we had a pushout of three TVs a few minutes after I left. Just perfect. My mistake didn’t prevent shoplifting it had enabled it!

 

It was a costly lesson. The subject was in my store under three minutes and the only thing they had taken was the three TVs I left unprotected. Had I maintained focus and applied the last three Alpha Spider wrap to the TVs I’m sure this story would have had a different ending. In the end we have to accept that we cannot see everything, cannot prevent every loss but what we can do is to ensure that what needs to be protected is, even when we aren’t there. 

 

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