The Alpha Multi Tag Can Protect Your Expensive Glasses, Without Hindering Your Customer’s Shopping Experience

 

AA blog 35
Multi Tag:  5
Prevent shoplifting:  3
The Alpha Multi Tag Can Protect Your Expensive Glasses, Without Hindering Your Customer’s Shopping Experience
Every year during my annual eye exam I am told that I need to not only wear glasses or contacts but I also need to have a good pair of sunglasses to protect my eyes from the UV lights.  I always wear sunglasses because if I don’t I get headaches really bad from squinting.  Although, if you ask my husband he will tell you that when it comes to sunglasses, I am very irresponsible.  I can’t even tell you how many pairs of sunglasses I have either broken, scratched or lost over the years.  I always tried to keep them in my purse, but inevitably they would get broken to bent or scratched to the point that I couldn’t even wear them anymore.  I also tend to leave them laying around, which results in me forgetting where I put them or leaving them somewhere.  My husband knows not to buy me expensive sunglasses for this reason.  I typically buy the $5-$10 pair so that when I break them or lose them I don’t feel too bad about it, but they are not the highest quality of glasses.  They tend to not provide the level of UV protection I need and they tend to be uncomfortable and not that appealing to look at.  This year I decided that I needed to actually spend the money and make the commitment to take care of a quality pair of sunglasses.  So my husband and I went to the mall looking for sunglasses.  What an adventure that was!  The store we went to only sold sunglasses and accessories, which was really nice.  There were a ton of options and frames to choose from, but I also learned really quickly how expensive sun glasses can be. Several hundred dollars for a pair of sunglasses seemed excessive to me, but I was determined to get a decent pair that I could hopefully keep long term.  While trying them on, I did notice that the store had taken steps to prevent shoplifting by adding Multi tags to their more expensive glasses.  I was aware of these types of tags, but I hadn’t really been to a store that used them so predominantly.
The Multi tag is designed like any other hard tag, while still allowing the customer the ability to try on the item, without detracting from the product.  These tags are easily attached to the frame of the glasses so that the customer can still try them on and determine if they are a good fit and style.  They are equipped with EAS technology that provides an audible alarm to prevent shoplifting.  They are very small, lightweight tags, which provide the retailer with an added level of protection for a low cost.  The Multi tags are easily removed at point of sale, and are re-useable.  They are made of a durable material that makes it difficult to remove without damaging the product or setting off the alarm.  These can also be used by optometrist offices and other retailers who sell any type of glasses.  As prices for these types of items continue to increase, it is imperative that we take adequate steps to protect our merchandise from theft.       
Personally experiencing the process of shopping for expensive eyewear, I can say that the Multi tag did not deter or detract from my shopping experience.  I felt like they were an ideal product to mitigate the store’s risk without hindering my shopping experience.  If I ever decide to sell any highline glasses in my stores, I will definitely consider these tags as a means to prevent shoplifting, and reduce my exposure to theft.  For those of you in this particular industry I would suggest you look into these tags as a means to reduce loss and increase profit.
Need information on the Multi tag?  Give us a call at 1.770.426.0547 now.

Every year during my annual eye exam I am told that I need to not only wear glasses or contacts but I also need to have a good pair of sunglasses to protect my eyes from the UV lights. I always wear sunglasses because if I don’t I get headaches really bad from squinting. Although, if you ask my husband he will tell you that when it comes to sunglasses, I am very irresponsible. I can’t even tell you how many pairs of sunglasses I have either broken, scratched or lost over the years. I always tried to keep them in my purse, but inevitably they would get broken to bent or scratched to the point that I couldn’t even wear them anymore. I also tend to leave them laying around, which results in me forgetting where I put them or leaving them somewhere. My husband knows not to buy me expensive sunglasses for this reason. I typically buy the $5-$10 pair so that when I break them or lose them I don’t feel too bad about it, but they are not the highest quality of glasses. They tend to not provide the level of UV protection I need and they tend to be uncomfortable and not that appealing to look at. This year I decided that I needed to actually spend the money and make the commitment to take care of a quality pair of sunglasses. So my husband and I went to the mall looking for sunglasses. What an adventure that was! The store we went to only sold sunglasses and accessories, which was really nice. There were a ton of options and frames to choose from, but I also learned really quickly how expensive sun glasses can be. Several hundred dollars for a pair of sunglasses seemed excessive to me, but I was determined to get a decent pair that I could hopefully keep long term. While trying them on, I did notice that the store had taken steps to prevent shoplifting by adding Multi Tags to their more expensive glasses. I was aware of these types of tags, but I hadn’t really been to a store that used them so predominantly.

 

The Multi Tag is designed like any other hard tag, while still allowing the customer the ability to try on the item, without detracting from the product. These tags are easily attached to the frame of the glasses so that the customer can still try them on and determine if they are a good fit and style. They are equipped with EAS technology that provides an audible alarm to prevent shoplifting. They are very small, lightweight tags, which provide the retailer with an added level of protection for a low cost. The Multi Tags are easily removed at point of sale, and are re-useable. They are made of a durable material that makes it difficult to remove without damaging the product or setting off the alarm. These can also be used by optometrist offices and other retailers who sell any type of glasses. As prices for these types of items continue to increase, it is imperative that we take adequate steps to protect our merchandise from theft.       

 

Personally experiencing the process of shopping for expensive eyewear, I can say that the Multi Tag did not deter or detract from my shopping experience. I felt like they were an ideal product to mitigate the store’s risk without hindering my shopping experience. If I ever decide to sell any highline glasses in my stores, I will definitely consider these tags as a means to prevent shoplifting, and reduce my exposure to theft. For those of you in this particular industry I would suggest you look into these tags as a means to reduce loss and increase profit.

 

Need information on the Multi tag? Give us a call at 1.770.426.0547 now.

 

Alpha High Theft Solutions Blending With The Checkpoint Label

As many of you know Alpha High Theft Solutions was acquired by Checkpoint Systems many years ago. Checkpoint has encouraged Alpha’s brand growth and innovation. Alpha has produced the best high theft solutions, hands down in the industry. Innovations like Spider Wrap, Keepers, Bottle Locks, Cable Locks, Shark Tags, specialized hard tags literally protect billions of retail products worldwide.

As the largest nationwide Checkpoint Dealer we have watched and even helped with the research and development of some of these products.

It comes as no surprise to Loss Prevention Systems and many of you, that the Alpha High Theft Solutions name is being blended into Checkpoint High Theft Solutions. From the inside, the accounting and management functions have been the same for some time. But this has been accomplished slowly and carefully over time. The Alpha DNA is still there, stronger than ever.

When we at Loss Prevention Systems met recently with Checkpoint High Theft Solutions, we clearly saw the Alpha DNA. In fact to us it seems that it is even stronger than ever. We were shown new products, some we cannot discuss yet, as they are still in development with R&D and will be real game changers. The scientists and product specialists at Checkpoint overwhelmed us with the new items they are working on.

These are concepts that are becoming reality other companies have never even thought of. The application of science is, well, amazing. As soon as they give us the green light we will begin rolling them out to you. Maybe even a few lucky LPSI Retailers will get to test and evaluate some of these new game changers.

Checkpoint has evolved into inventory control solutions not just shoplifting electronic article surveillance solutions. When we couple that with Loss Prevention Systems actual loss prevention experience in both the shoplifting and employee theft arenas, you have a powerful partner to help you achieve the profitability you want and deserve. Our real world live training is included on every system we sell, as often as you need it, for the life of your Checkpoint System, FREE of charge.

Loss Prevention Systems includes even more. We are there to help protect you from the bad guys. Shoplifters, employee theft, robbery, burglary, pre-employment investigations, pre-employment interviewing, vendor fraud are threats to your very livelihood. We have personally dealt with all of these for large and small companies alike. A single store owner can have the same loss prevention programs that the big box stores have with Loss Prevention Systems and Checkpoint Systems High Theft solutions.

But rest assured the Alpha brand is alive and well and living in Checkpoint High Theft Solutions. It courses through everything we do and stand ready to help you with. There are exciting times ahead for retail loss prevention and security so stay tuned for more information.  

And remember that if you hate shoplifters and theft as much as we at Loss Prevention Systems, please share this with your retail friends.


Customer Safety: Those Who Steal From Your Store Pose A Security And Safety Risk To Your Customers

I don’t know how many times I have heard it, but I have heard it said that shoplifting is not a crime that is premeditated. I have heard and read the arguments that dismiss the seriousness of the crime and portray the criminals as opportunists acting on the spur of the moment. Implicit in the argument is the minimizing of the extent of Organized Retail Crime rings as well as the willingness of shoplifters to steal from your customers. I have even had people who think along these lines voice their disapproval when I had shoplifters I had apprehended and was walking to my security office. I recall one occasion when I apprehended three young men, about 14 years of age and was by myself. I had them stand with their faces against the wall as I had to get my keys out to unlock the door to my office. Two men were sitting outside my office and one muttered under his breath that I was being a butt, only he used a more colorful adjective. I looked at him and told him to mind his own business. The point is that there are people more sympathetic to the criminals than retailers and see shoplifting as a minor infraction at worst and mischievous behavior at best. The attitude among those that hold to those beliefs might change if they realized that these shoplifters aren’t necessarily choosy about who they steal from. They also don’t consider the safety risks posed by the careless acts of these criminals.

     Whatever your perception may be of shoplifters and no matter how you may try to excuse or rationalize the behavior, theft is a crime. Many of those engaging in shoplifting are engaging in other crimes as well. Frequently those crimes are against other customers in the store. How can I be so sure? I have caught some of those shoplifters who also took advantage of others. I recall a shoplifting incident in which I was following the suspect through the store and watched her concealing merchandise in her purse. I followed her through the store observing her pick up small items and hide them while pushing a shopping cart. I then saw her stop her cart next to another customer’s buggy. The second customer had a purse in her own buggy and a wallet was exposed, she was facing the merchandise and had her back to her belongings. The shoplifter stopped and while the victim wasn’t paying attention the shoplifter deftly removed the wallet and kept going, eventually placing it in her own purse. This was one of those rare situations when I made my apprehension while the perpetrator was still in the building. A victimless crime? A sudden, unplanned prank? I don’t think the woman who had her wallet stolen thought so.

     What other safety issues or concerns do shoplifters pose to your customers? Let’s discuss their actions once they have stolen. I have seen shoplifters grab and run with merchandise. There was nothing that caused them to run, they weren’t approached by Loss Prevention personnel and they didn’t see L.P. following behind, they simply snatched merchandise and ran out the door. I recall working for a department store and I was in the camera room conducting CCTV surveillance and a shoplifter entered the store. He immediately went to a table of men’s Polo shirts, grabbed an armful and ran back out. He jumped into a car parked by the curb and the driver sped off. There was no concern for the safety of the patrons entering the building, he made no attempt to look for small children or elderly people, he just shoved a door open and ran. The driver of the car was reckless in speeding away, endangering pedestrians and other drivers.

     There is nothing cute or funny about shoplifters. They hurt the profit line of the stores they steal from. They often victimize other shoppers, frequently stealing personal belongs or identification. They may also be in your parking lot breaking into cars.  Don’t underestimate the risks posed by thieves. Keep them out of your store in the first place by using retail anti-theft devices on all of your merchandise and offering significant amounts of customer service.


Tips To Counter Website Advice For Potential Shoplifters

There seems to be an advice website or YouTube video for nearly everything these days. Want to know who to call for home repairs? Need information about a car before you buy it? Looking for someone to date? Yes, it’s all on the internet, I’ve even completed some plumbing repairs and small vehicle repairs with the aid of online videos. Unfortunately, while there is a lot of help and good information on the world wide web, there are also sites that purport to be “informational” only but the information they provide supposedly tells people how to shoplift. What I find even more irritating is that some of these theft websites allegedly are written by former Loss Prevention personnel. The information they give is sometimes too accurate and could cause problems for a retailer who isn’t informed themselves on how to prevent thieves from stealing from them.

     Here is some ‘information’ that is published on the web and our advice can help you fight back against these shoplifter websites.

  • Website: Carry money with you, no money makes it hard to say it was spontaneous.
    Loss Prevention Systems Inc. (LPSI) Advice: It makes no difference if the shoplifter has or does not have money. Treat all shoplifters the same and be consistent in prosecuting within whatever your policies say.
  • Website: Carry a bag but don’t place anything in it. It may get you off the hook if they can’t find anything in it.
    LPSI Advice: Store Loss Prevention or Managers should never be stopping a suspect if they don’t know where the concealment took place and what was concealed. If you don’t know and didn’t see it, smother them with extensive customer service.
  • Website: Security does not go looking for poorly dressed people. They may pick on you out of boredom but they anticipate professional shoplifters will dress up a bit. Wear whatever you want.
    LPSI Advice: Loss Prevention professionals who do the job right look for signals that may indicate someone is going to shoplift and the types of clothes worn. Are the clothes unseasonable? Is the person wearing a bulky coat when it’s warm outside? Is the person in a known high theft area? Does the person avoid customer service from employees?
  • Website: If you get caught don’t act tough or be a smart “arse” (sic), cry, bawl, beg them not to call the cops, that your kids will be taken by CSV (child services).
    LPSI Advice: Always be consistent. Don’t play favorites and don’t do “favors”. Not applying the rules equally to everyone can actually get you into legal hot water. If there are children with the shoplifter there is nothing wrong with allowing them to call a family member or close, trusted friend to pick up the children. Often shoplifters who have no record of shoplifting have been caught before they were just released and not prosecuted. See how that works?
  • Website: Look for younger, or less ‘affluent’ associates who may turn a blind eye if they see you shoplifting.
    LPSI Advice: Train ALL of your associates on the importance of customer service and the necessity to report all suspicious activity. Perhaps initiate a reward program for employees who can demonstrate they have prevented a theft. This may be done if they can show clothes with torn off tags or an anti-theft device that was being tampered with and the associate walked up and disrupted the thief. Maybe it’s a fitting room attendant who finds merchandise hidden that a shoplifter was going to try to take into the fitting room. Age of an employee should never be a factor.
  • Website: Most employees at places with EAS (electronic article surveillance) door alarms (towers) view them as an annoyance instead of as an asset. If someone does respond to an alarm they are usually only allowed to ask you if you “forgot to pay for something”. They cannot threaten to call the police. There was no evidence.
    LPSI Advice: Ensure all associates are trained on appropriate EAS alarm response. Waving goodbye or saying, “It’s okay” is not appropriate. Employees should be asking politely for receipts and then looking for dates, time stamps, and verifying the items on the receipt are the items being carried out. If a discrepancy is found a manager should be called over. If nothing is found in bags or in the shopping cart, there are additional steps to take in order to determine the cause of an alarm.

     Loss Prevention Systems provides training for managers and staff on preventing shoplifting. You can contact LPSI for information on how to approach an EAS/Checkpoint system alarm. These are simply a few tips on how to overcome the tips from these “informational” websites. Don’t be a victim to shoplifters. You can prevent theft, reduce your shortage and increase profits. Proper training for you and your managers can pay big dividends regardless of what criminals may read on the world wide web.


Too Small A Store For A Loss Prevention Department? Loss Prevention Systems Inc. Is The Solution To Your Dilemma

Shortage control and theft prevention for small retailers which have no Loss Prevention Associates in the store was the topic of a recent article in an online loss prevention magazine. The points were well made and much of it was directed at stores that may have district or regional Loss Prevention Managers. But the truth is there are many small, independent retailers with no affiliation to a larger company. How do these stores cope with reducing shrink and preventing theft? It could be a tough problem but Loss Prevention Systems Inc. (LPSI)has the solutions that can keep small stores keep shortage down and profits up.

     So what are the solutions for those smaller retailers and how can LPSI help?

  • LPSI offers business owners advice through the blog posts on its website. The blogs are written by professionals who have years of experience in retail management and retail Loss Prevention. They give helpful insights from their personal experiences and knowledge of how shortage occurs. These insights can often be applied to any retail environment from a local “Mom and Pop” shop to a big box retail store.
  • LPSI posts videos on YouTube. Bill Bregar, owner and President of LPSI regularly posts videos to the web site, sharing stories from his extensive Loss Prevention experiences and tying them in with tips and strategies business owners and managers can employ in their own buildings. The videos are short yet informative and interesting as Bill includes anecdotes from his time in the field.
  • LPSI’s Facebook account provides additional videos and information on merchandise protection tools like Checkpoint and Alpha security tags and electronic article surveillance towers.
  • Small business owners may not have all of the information they need on how to prevent theft from employees or from shoplifters. While they are knowledgeable on the aspects of ordering products, replenishing the stores, running point of sale terminals they may not be equipped or even aware of all the various methods that can impact shortage. LPSI offers training seminars for business owners and managers that will give them the knowledge and information they need to prevent shoplifting, dishonest employee activity, and fraud.  A store may not be able to afford its own Loss Prevention department but this does not prevent them from proactively deterring or stopping thieves. LPSI has provided training both nationally and internationally to give business owners the tools that will allow them to defeat thieves even without a Loss Prevention Department.
  • Were you aware that hiring the wrong people to work for you can lead to internal theft and fraud, poor employee morale or worse, they could be a legal liability? LPSI offers professional background check services. They can look at an applicant’s criminal history, driving record, verify academic records, check on prior addresses, and verify employment history. Will the employee be working around children or other employees? The background check services offered by LPSI can check on sex offender registries to make sure your other employees and customers are safe and secure. Our company can make sure your hiring practices are optimizing your investment in staffing your store(s).
  • Consider that retail anti-theft devices and EAS pedestals can significantly deter shoplifting crime and even internal theft. You might be thinking about investing in it but you’re not sure how much you should invest or what the impact of your investment will be? LPSI offers a Free ROI Calculator on its website. There is no obligation to use it but simply entering the amount of money you are thinking about investing in Checkpoint equipment and how much your annual sales are, you can get a quick estimate of what your savings from shortage reduction would be.

Shortage reduction and theft prevention does not necessarily require a Loss Prevention Department.

     By using all of the resources available through Loss Prevention Systems Inc. you can effectively reduce merchandise shortage. We can also assist you in making the right investments in merchandise protection that will best suit your store size and the type of merchandise you carry.  Spend some time reviewing the LPSI website and social media posts and see if WE can be meet your Loss Prevention needs.


What Are You Doing To Prevent Shoplifting In Your Store?

In some regions, police departments warn retail stores and home owners of an increase in shoplifting and burglaries during the summer months.  Many of the burglaries and shoplifting accidents committed during these months are from young adults that are out of school with nothing better to do.

The problem-although serious- is nothing compared to the thousands of dollars that are stolen by organized retail crime rings in some cities.  

People in an organized retail crime ring can enter a store and leave it within minutes with thousands of dollars in stolen merchandise. They are professionals and their goals is simple: Steal as much as you can in the least amount of time. 

Training to prevent this kind of shoplifting is paramount to the well being of your store.

For more about this and other topics, follow the links below.


Shoplifting plagues Portland retailers

SHOPLIFTING IS A CONSTANT PROBLEM FOR PORTLAND RETAILERS, BUT POLICE DON’T HAVE THE RESOURCES TO CRACK DOWN ON MANY OF THE THEFTS.


Rise in organized retail theft is costing you

RALEIGH, N.C. (WNCN) – They’re fast, they’re sneaky – and their crimes are impacting your wallet.

Organized retail thieves are costing retailers billions of dollars each year, which inevitably ends up costing you.

But it’s more than just shoplifting. Organized retail theft includes:

  • Receiving goods that are believed to be stolen, even if they’re not
  • Shoplifting goods ($200+ value) through an emergency exit door
  • Theft of infant formula more than $100
  • Credit card/gift card fraud

International Super-Heist Cost Retailers Billions Last Year

One woman in El Segundo stole $10,000 of clothes from a shop in about 20 minutes during the course of three visits.

Retailers ready to launch their new fashion lines can bet some of that apparel will be stolen the minute it hits their shelves, according to private investigators.

The products are being shoplifted, in some cases, thousands of dollars at a time, by thieves committing organized retail crime.

A private investigator, speaking to NBC4 on the condition of anonymity, helped detectives with the El Segundo police department, tie two Colombian nationals to an international theft ring.

The two were arrested after police discovered $67,000 worth of stolen merchandise in their Hawthorne apartment.


Who Is Your Typical Shoplifter?

Shoplifting is a crime.  Stealing merchandise and walking out the door is a crime millions of people are doing every year.

It  costs the retail industry billions of dollars yearly, as well as the communities where these incidents occur.  Tax income that is not collected from the stolen merchandise leaves communities and many social programs unfunded and in some instances cut out altogether.

The National Association for Shoplifting Prevention (NASP) states that there is no profile of a typical shoplifter. Women and men shoplift as equally and often.

The following news stories will give you  a glance at the shoplifters for this month.  Shoplifters come from all walks of life. Profiling a person because of preconceived notions of what a shoplifter is supposed to be, is not only illegal but wrong.

Click on the links below to read more about shoplifting.


Husky Caught on Surveillance Shoplifting a Loaf of Bread, Then Returning With an Accomplice

Get your paws off the merchandise!

A Siberian husky was caught on security footage shoplifting a loaf of bread from a Dollar General store in California.

Although a store worker tried to stop the furry bandit before she escaped out the automated doors, “the suspect was able to avoid apprehension and escaped on all fours,” according to the Shafter Police Department, which released surveillance on their Facebook page following the event last week.


Police officer resigns after allegedly shoplifting by stuffing meat in his pants

DES PERES, Mo. (KMOV.com) –

A St. John police sergeant is off of the force after police arrested him for shoplifting hamburger meat at a Des Peres grocery store.

On April 21, Des Peres police say Sgt. Matthew Barthelmass walked up to the meat counter at the Dierbergs on Manchester Road. The security guard followed him, and saw him walk to the cooking supply aisle and “conceal the product inside of his waistband. He had a larger Cardinals pullover on and could not see a bulge,” read the report.

The report goes on to say Barthelmass paid for items inside of his cart, but not the meat in his pants.

He was confronted by the security guard when he was leaving.

“I asked the subject to remove the meat from his pants. He explained to me that he was a police officer for St. John Police Department,” said the report.

St. John Police Chief J.R. Morris says Barthelmass has been with the department for 10 years.


LOCAL DOCTOR ARRESTED FOR SHOPLIFTING

CULLMAN – A local doctor was arrested for shoplifting recently, according to reports from the Cullman Police Department. Mir Kwon Wu Varquez, 59, was arrested on May 10 and charged with fourth-degree theft of property/shoplifting, a Class A misdemeanor.

Police Chief Kenny Culpepper says the incident occurred at the Wal-Mart store on Highway 157.

Varquez is a cardiologist at Cullman Heart & Urgent Care, P.C.

According to Alabama Code, Section 13A-8-5, theft of property in the fourth degree is applicable when the theft does not exceed $500.


 

AYE, YOU! YOU GOTTA STOP SHOPLIFTING OVA HERE!

 

AYE, YOU! YOU GOTTA STOP SHOPLIFTING OVA HERE!
I’m not a big city fan by any means, but recently my girlfriend and I decided to spend our anniversary in the Big Apple. I thoroughly enjoyed the time in the city and eating. I mostly enjoyed eating. It was crazy to see the big box retailers, the corner stores and the mom and pop shops all crammed together in the sprawling metropolis, lining each city block with more stuff than anyone could ever buy… or eat. Me, being the LP guy, couldn’t help but wonder, how much of this stuff gets stolen? How do these small business stop shoplifting?
The short answer is they probably don’t and that’s pretty sad. It’s sad that retailers today, with all the advancements in EAS tech, still don’t protect their profits from sticky-fingered little brats. Some of these little places were so wonderful; the people so amazing and they are just trusting that the constant flow of visitors won’t rip them off. They are living in a fantasy. These shops, especially around Time Square and the more densely populated areas probably see thousands of customers pass through the doors each day. If only 2% of the crowd swipes something at an average of $10/ item, that’s a daily loss of about $800, or almost $300,000 a year. Think you can’t afford a retail anti-theft device?
Let’s just take a few of the more popular “tourist” items I came across pretty regularly, just for the sake of this paragraph. Head over to Battery Park and for blocks and blocks around, you have shops displaying, in a myriad of sizes, scale replicas of Lady Liberty. Oh, how easy it is to steal one of these, especially when there are dozens and dozens and dozens of tourists and only one or two shop-keepers. Guess what though? There’s a retail anti-theft device for that. 
Catch a subway down to the Empire State Building and you’ll see the same thing. Street vendors, stores and gift shops for blocks around all want to send you home with a building replica, a t-shirt, keychain or hat. They all have the same thing in common… other than being gimmicky touristy junk. I know they get stolen and these shop owners are doing nothing to prevent shoplifting. 
Perhaps you own a store like this. Perhaps you don’t reside in the city that never sleeps, but maybe Atlanta, New Orleans, Chicago, Seattle, or somewhere in between. Maybe you’ve seen your profits disappear over time and can’t quite figure out what to do? Well, first you have to admit you have a problem and resolve to prevent shoplifting in your business. Second, go out and research and buy some retail anti-theft devices. There can be no excuse for any retail store to be without this type of protection. Don’t think that you’re dealing with a “good” crowd, since they’re all tourists. Remember, thieves take a vacation every now and then too. 
Alpha Tech is important and we can help you with it. Call 1.770.426.0547 and let’s talk. 

I’m not a big city fan by any means, but recently my girlfriend and I decided to spend our anniversary in the Big Apple. I thoroughly enjoyed the time in the city and eating. I mostly enjoyed eating. It was crazy to see the big box retailers, the corner stores and the mom and pop shops all crammed together in the sprawling metropolis, lining each city block with more stuff than anyone could ever buy… or eat. Me, being the LP guy, couldn’t help but wonder, how much of this stuff gets stolen? How do these small business prevent shoplifting?

 

The short answer is they probably don’t and that’s pretty sad. It’s sad that retailers today, with all the advancements in EAS tech, still don’t protect their profits from sticky-fingered little brats. Some of these little places were so wonderful; the people so amazing and they are just trusting that the constant flow of visitors won’t rip them off. They are living in a fantasy. These shops, especially around Time Square and the more densely populated areas probably see thousands of customers pass through the doors each day. If only 2% of the crowd swipes something at an average of $10/ item, that’s a daily loss of about $800, or almost $300,000 a year. Think you can’t afford a retail anti-theft device?

 

Let’s just take a few of the more popular “tourist” items I came across pretty regularly, just for the sake of this paragraph. Head over to Battery Park and for blocks and blocks around, you have shops displaying, in a myriad of sizes, scale replicas of Lady Liberty. Oh, how easy it is to steal one of these, especially when there are dozens and dozens and dozens of tourists and only one or two shop-keepers. Guess what though? There’s a retail anti-theft device for that. 

 

Catch a subway down to the Empire State Building and you’ll see the same thing. Street vendors, stores and gift shops for blocks around all want to send you home with a building replica, a t-shirt, keychain or hat. They all have the same thing in common… other than being gimmicky touristy junk. I know they get stolen and these shop owners are doing nothing to prevent shoplifting

 

Perhaps you own a store like this. Perhaps you don’t reside in the city that never sleeps, but maybe Atlanta, New Orleans, Chicago, Seattle, or somewhere in between. Maybe you’ve seen your profits disappear over time and can’t quite figure out what to do? Well, first you have to admit you have a problem and resolve to prevent shoplifting in your business. Second, go out and research and buy some retail anti-theft devices. There can be no excuse for any retail store to be without this type of protection. Don’t think that you’re dealing with a “good” crowd, since they’re all tourists. Remember, thieves take a vacation every now and then too. 

 

Alpha Tech is important and we can help you with it. Call 1.770.426.0547 and let’s talk. 

 

 

Clearing Up Misperceptions about Retail Theft Prevention Professionals

 

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Checkpoint Tags-3
Retail Theft Prevention-3
Clearing Up Misperceptions about Retail Theft Prevention Professionals
     Sometimes there is a misperception of Loss Prevention Associates as being insensitive or eager to put people in jail. I have heard us referred to as “wanna-be-cops”. In this article I want to address some of those misperceptions. Many retail theft prevention professionals have law enforcement backgrounds. I personally had 4 years of experience as a United States Air Force Law Enforcement Specialist. During my career in Loss Prevention I worked with two retired State Troopers, at least two prior military police that I am aware of and I hired two men and a woman with law enforcement experience while I was a Loss Prevention Manager. So, the suggestion that we are or were “wanna-be’s” can be put to rest, I would call many of us, “been there-done that’s”. Working to stop shoplifting and using retail theft prevention tools like a Checkpoint Security System is a different experience for us. While we can use some of our skill sets in the job, like interviewing suspects or safely apprehending thieves, we also get to train employees on shortage prevention and making a business profitable.
     Law Enforcement and Retail Loss Prevention have their own sets of tools to get their respective jobs accomplished. Law Enforcement has dispatchers, jailers, patrol cars, weapons, investigation divisions, traffic divisions, etc. In Loss Prevention we work with digital camera systems, store exception reports, sales reports, and Checkpoint Systems and all of those components that make them up. Checkpoint tags, alarm pedestals and deactivation pads are used to deter theft from taking place and identifying theft when someone does attempt to steal merchandise. We make sure tags are properly placed on items so the bad guys see them and choose NOT to try to bother with the items in the first place. Proper placement also ensures they will be difficult to defeat or tamper with, again deterring theft from happening. We test the Checkpoint equipment to be sure that tags are properly deactivating and alarm pedestals are receiving tag signals as designed. Hardware issues are reported to Checkpoint Systems so a remote check can be made or a technician can be dispatched depending on the problem. IF we are doing our jobs well, we are deterring theft first and when necessary we catch crooks and stop shoplifting second.
     I mentioned there is a train of thought that we are “insensitive” and we are just out to put people in jail who are stealing because they “needed” something or “couldn’t help it”. No, we are not insensitive. In the course of my career I had to call many mothers and fathers to pick up their youngster for shoplifting. I could have turned them over to the police to be handled in the juvenile courts but I also was aware of the problems a juvenile record could cause for a youth. Try placing the call to the single mother who is at work, trying to make ends meet and you have to ask her to leave work and come to the store to pick up her child who was supposed to be home right after school. I can’t recall the number of times I had a parent I caught shoplifting while they had their child with them. I would try to get them to call for someone to pick up the child before the police came so the child wouldn’t have to see the parent handcuffed or the child taken into protective care by the police. Insensitive were the parents who wouldn’t make that call or allow me to do it for them. It is quite an experience to respond to Checkpoint systems alarms and a mom has a baby stroller loaded with an infant and hidden merchandise with Checkpoint tags on them, all tucked under a blanket inside. 
     I also don’t recall many shoplifters I caught who needed the jewelry they had stolen and placed in a pocket. I recall the mother and son tearing Checkpoint tags from clothing and filling shopping bags so they could resell the merchandise. I don’t think they really needed them. I can’t forget the intoxicated golfer who stole underwear and when I got him to the office he had $300.00 cash in his pocket. No, the idea that most shoplifters steal because they “need” the stuff is false. 
     Hopefully this article has helped shed some light on the true professionalism of Loss Prevention associates. Our goal is retail theft prevention and helping stores to be profitable through the use of Checkpoint systems, deterrence, the apprehension of shoplifters and ongoing store employee training.  
     Retail Theft Prevention is important and we can help you with it. Call 1.770.426.0547 and let’s talk.
      

Sometimes there is a misperception of Loss Prevention Associates as being insensitive or eager to put people in jail. I have heard us referred to as “wanna-be-cops”. In this article I want to address some of those misperceptions. Many retail theft prevention professionals have law enforcement backgrounds. I personally had 4 years of experience as a United States Air Force Law Enforcement Specialist. During my career in Loss Prevention I worked with two retired State Troopers, at least two prior military police that I am aware of and I hired two men and a woman with law enforcement experience while I was a Loss Prevention Manager. So, the suggestion that we are or were “wanna-be’s” can be put to rest, I would call many of us, “been there-done that’s”. Working to stop shoplifting and using retail theft prevention tools like a Checkpoint Security System is a different experience for us. While we can use some of our skill sets in the job, like interviewing suspects or safely apprehending thieves, we also get to train employees on shortage prevention and making a business profitable.

 

Law Enforcement and Retail Loss Prevention have their own sets of tools to get their respective jobs accomplished. Law Enforcement has dispatchers, jailers, patrol cars, weapons, investigation divisions, traffic divisions, etc. In Loss Prevention we work with digital camera systems, store exception reports, sales reports, and Checkpoint Systems and all of those components that make them up. Checkpoint tags, alarm pedestals and deactivation pads are used to deter theft from taking place and identifying theft when someone does attempt to steal merchandise. We make sure tags are properly placed on items so the bad guys see them and choose NOT to try to bother with the items in the first place. Proper placement also ensures they will be difficult to defeat or tamper with, again deterring theft from happening. We test the Checkpoint equipment to be sure that tags are properly deactivating and alarm pedestals are receiving tag signals as designed. Hardware issues are reported to Checkpoint Systems so a remote check can be made or a technician can be dispatched depending on the problem. IF we are doing our jobs well, we are deterring theft first and when necessary we catch crooks and stop shoplifting second.

 

I mentioned there is a train of thought that we are “insensitive” and we are just out to put people in jail who are stealing because they “needed” something or “couldn’t help it”. No, we are not insensitive. In the course of my career I had to call many mothers and fathers to pick up their youngster for shoplifting. I could have turned them over to the police to be handled in the juvenile courts but I also was aware of the problems a juvenile record could cause for a youth. Try placing the call to the single mother who is at work, trying to make ends meet and you have to ask her to leave work and come to the store to pick up her child who was supposed to be home right after school. I can’t recall the number of times I had a parent I caught shoplifting while they had their child with them. I would try to get them to call for someone to pick up the child before the police came so the child wouldn’t have to see the parent handcuffed or the child taken into protective care by the police. Insensitive were the parents who wouldn’t make that call or allow me to do it for them. It is quite an experience to respond to Checkpoint systems alarms and a mom has a baby stroller loaded with an infant and hidden merchandise with Checkpoint tags on them, all tucked under a blanket inside. 

 

I also don’t recall many shoplifters I caught who needed the jewelry they had stolen and placed in a pocket. I recall the mother and son tearing Checkpoint tags from clothing and filling shopping bags so they could resell the merchandise. I don’t think they really needed them. I can’t forget the intoxicated golfer who stole underwear and when I got him to the office he had $300.00 cash in his pocket. No, the idea that most shoplifters steal because they “need” the stuff is false. 

 

Hopefully this article has helped shed some light on the true professionalism of Loss Prevention associates. Our goal is retail theft prevention and helping stores to be profitable through the use of Checkpoint systems, deterrence, the apprehension of shoplifters and ongoing store employee training.  

 

Retail Theft Prevention is important and we can help you with it. Call 1.770.426.0547 and let’s talk.      

 

 

Loss Prevention Training Seminars

Preventing shoplifting is by far one of the major problem for big retailers. For the small retail store, shoplifting takes on a different meaning.  For those stores, shoplifting threatens their livelihood and the prosperity of their community.

Shoplifting Prevention seminars are not only beneficial for the management personnel of big retail stores, but play an important aspect for the small mom and pop stores across the country.  Knowledgable employees, management, and owners can greatly reduce the shoplifting incidents by being proactive and taking preventable measures to combat shoplifting in their stores.

Some of these preventive measures are:

1. CCTV cameras that are clearly monitored by trained personnel is an asset for every store. Positioning cameras with clear view of the aisles can deter the would be shoplifter from attempting to steal merchandise.  Spacious and well lit aisles can help prevent the theft, or at least make the theft more difficult to achieve.

2. Parking lots, and spaces around your store should be well lit.  Thieves like to inspect the place they are robbing.  Providing a well lit store can deter the shoplifter from even entering the place.

3. Do not engage in any physical confrontation with them.  The shoplifting issue can escalate and become one of life and death situation.  Remember that safety should be your first concern when dealing with shoplifting suspects.

4. Customer service has been known to deter shoplifting incidents in a store.  If your customer service is subpar, invest in the training of your personnel.

5. Facial recognition software can help you identify known shoplifters that are in a store’s database.

Preventing shoplifting incidents in your store is a difficult job that trained personnel should be specifically trained to deal with, and should be dealt with care.  There are many shoplifting incidents where there are lives lost because non-trained personnel felt they could take care of it themselves.  Lives lost, jail time,and lawsuits are some of the tricky issues stores around the country are dealing with year after year.

Training your loss prevention personnel is an investment the store, and you as an owner would benefit from having.