Retail Shoplifting Rings

October 28, 2014 by Leave a Comment

theft (12)Shoplifting according to research can begin early in your teens and become a dangerous criminal habit into your adult life. Shoplifting rings across the nation are becoming a way of life for the people involved without thinking anything serious can happened to them. Many of these people began when teenagers, and as more people become involved, the amount they can and will steal from a store can be in the thousands of dollars. For more information about this and other stories follow the links below.

Kelly’s Stupid Criminals of the week!

Featuring this week a “British fraudster who pretended to be quadriplegic and sometimes comatose for two years to avoid prosecution has been convicted after police caught him on camera driving and strolling around supermarkets.”

CLICK HERE

And a 30 year old woman was arrested Sunday morning after police say she spent a few hours stuck in a chimney of a home of a man who had recently ended a relationship with her. Not the best way to win back his heart..

8 accused in Polk retail theft ring

POLK COUNTY, FL (WFLA) –

Polk County Sheriff’s detectives say eight people suspected of participating in a retail theft ring are accused of stealing $6,500 worth of merchandise from local stores.

The suspects are 17 to 26 years old. Most were arrested last week.

Detectives say the suspects worked together as a group and stole items from several retail locations including Bealls Outlet, Sports Authority, Hot Topic, Footlocker, Rainbow, Crush, Dillard’s, Kohl’s, Toys R Us, Cotton On, and the Burlington Coat Factory.

The group primarily stole clothing by concealing the merchandise and walking out of the stores without paying for the items, according to investigators. Approximately $6,500 in stolen property has been identified, but suspects are believed to have been responsible for stealing merchandise worth thousands’ more.

“Retail theft is a serious problem in Florida. It drives up the cost of goods and we all suffer through higher prices. We often find that these thieves are stealing every day. I applaud the hard work of our detectives—we will work hard to make sure these suspects are held accountable,” said Polk County Sheriff Grady Judd.

Seeking Safety: A blueprint for reducing youth crime that works

Almost every time a teenager was gunned down in Minneapolis, Mayor R.T. Rybak took to the street corners to console family and friends of the victim and to search for answers.

More often than not, Rybak said, people in those neighborhoods told him they could see it coming. The victims almost always led lives marked by violence. Most were young gangbangers with guns and little hope, teens who seemed predestined to die in a city that Time magazine dubbed Murderopolis in 1996.

With every killing, Rybak wondered the same thing about the people who knew the victim was on the wrong path: “Why the hell didn’t they do anything?”

That thought remained with Rybak when Minneapolis – like so many other cities across America – had a defining moment that brought the city to action.

Woman accused of shoplifting over $500 in clothing arrested

$660 worth of clothing was recovered by a loss prevention worker at the JC Penny store located in Stones River Mall on Sunday. According to a Police Incident Report, a shoplifting suspect by the name of Maria Fernandez entered the store and stuffed over $600 worth of clothing into her purse. The woman then passed every point of purchase.

The 54-year old woman is being charged with theft over $500.

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Shoplifting Policies and Procedures

October 23, 2014 by Leave a Comment

law-3Every business is different, and their policies and procedures varied from store to store or office to office. In a retail store, the policies and procedures concerning a shoplifting accident have to concise and known by every employee in the store. Knowing what to do and how to react to those kind of situations is important and financially responsible to the business. If your policy is to prosecute every shoplifter regardless of age, or the amount of merchandise they steal, your employees should be aware of it. If your policy is to get the merchandise back without prosecuting, they should be aware of that too. Avoiding a lawsuit against your store regarding a shoplifting accident should be an important subject to discuss with your employees and your management team.

Follow the links for more news about shoplifting.

NM shoplifters as early risers

EDGEWOOD — Five-thirty in the morning might be an odd time for a shopping spree, but it’s a common time of day for shoplifters.

Combatting shoplifting, especially in those wee hours of the morning, is a common struggle for operators of 24-hour stores, and Wal-Marts throughout the area have been experiencing individuals pushing fully loaded shopping carts out the doors without paying a dime. Edgewood Police Chief Fred Radosevich said his department received a call two weeks ago reporting four suspected shoplifters attempting to leave the premises, with what later turned out to be nearly $2,000 worth of goods.

“It happened on Oct. 8 at about 5:30 in the morning,” he said. “We got a report of people possibly shoplifting. Officer (David) Lovato responded. Through the investigation two people were arrested.”

Lovato identified four people on the scene as suspects – three females and one male. He arrested Joyce Newman, 50, of Bernalillo and Jacee York, 19, of Rio Rancho. The pair both have extensive records, including past charges for shoplifting.

The remaining two suspects had not exited the store when they were stopped so they have not been arrested, but they will be issued a summons, Radosevich added.

Armed Kingsport shoplifter assaults employees, flees police

An attempt to swipe $72 in Walmart merchandise escalated to felony charges, according to Kingsport police, as the suspect pulled a knife on store employees and was Tasered by a responding officer, then briefly escaped across a parking lot after being handcuffed.
At approximately 6:20 p.m. Wednesday, police were alerted to the incident at 2500 W. Stone Drive. It was reported a shoplifter had been detained by loss prevention officers but was resisting.

While en route, officers were told that the suspect had brandished a knife and fled the store, running toward the adjacent Lowe’s. A Kingsport Police Department incident report states an officer spotted the described suspect crossing Deneen Lane. When the officer exited his patrol car and ordered the man to stop, he allegedly began “running faster.”

The suspect, later identified as Joseph B. Hall, 25, reportedly ignored additional commands during the ensuing foot pursuit, prompting the officer to deploy a Taser. It immediately halted Hall’s flight, with a second officer then attempting to bring him into custody.

Hall allegedly resisted by “violently kicking” and holding his arms beneath his body. At that point police observed a knife in his pocket, with concerns that he would attempt to stab police prompting a second deployment from a Taser.

Gabriel Brothers Protects Prices by Standing Up to Shoplifting with CAP 

SALT LAKE CITY – Sept. 30, 2014 – Loss prevention cloud technology company Turning Point Justice and the National Association for Shoplifting Prevention (NASP) today announced that Gabriel Brothers (Gabe’s), fashion retailer and first choice destination for savvy shoppers, has adopted the CAP for Shoplifting crime accountability program. A collaborative retail theft solution created by TPJ and NASP, CAP is based upon the principle that cooperation between retailers, law enforcement and the justice system saves time and money for everyone while improving offender accountability and reducing recidivism.

“Shoplifting prevention is essential to keeping prices low for customers, and CAP provides an innovative approach to holding more offenders accountable for retail theft,” said Mark Stovich, Gabriel Brothers Inc. Director of Asset Protection. “Gabe’s customers know they can count on us for great prices, and with CAP, we can meet those expectations while helping our communities fight shoplifting and support positive values.”

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Employee Theft

October 7, 2014 by Leave a Comment

theft (2)The figures for employee theft are staggering. According to a report by the ACFE the loss for fraud in a typical organization is 5% of its revenues. That amount corresponds to losses of more than $3.5 trillion worldwide.

Employee theft is an ever growing social and economical issue that is affecting everyone. The retail industry alone losses are in the billions of dollars every year. Employee theft can be done by employees with seniority or low level employees that find an opportunity to commit the crime. More than three quarters of employee theft is done by employees with no previous record, or that have not been charged with a theft related incident before. To read more about employee theft, follow the links below.

Former Barnes & Noble employee accused of stealing $46,000 in merchandise from Mandeville store

A former Barnes & Noble employee was recently arrested for allegedly stealing about $46,000 in merchandise from the store over a three-year period, Mandeville Police reported Tuesday (Sept. 30). Tomas Santamaria, 32, is accused of selling more than 700 stolen items, mostly DVD’s and novels, on eBay and funneling the proceeds into his bank account, police said.

Santamaria, of 19246 Antenor St. in Mandeville, was booked Sept. 23 with money laundering, computer fraud and theft.

An investigation began July 31 of this year after the bookstore on U.S. 190 reported a suspected employee theft, the police department said in a news release. Detectives determined Santamaria stole about $46,000 in merchandise between September 2011 and July of this year, the release said.

Retail employee accused of stealing cash over time

A retail store employee was arrested Tuesday and accused of stealing thousands of dollars from her register over a period of several weeks.

Alexis W. Causey, 22, of 507 Church St., West Monroe, faces one count of theft.

An arrest report said Monroe Police were sent to Target at 4103 Pecanland Mall Drive in reference to employee theft. Once there, an officer spoke with an employee who said Causey took $2,000 from her register from the first part of September through Monday.

After being questioned, Causey reportedly said she took the money. Causey reportedly said she would remove the cash from her register and place it in a trash can. At the end of her shift, she would remove the money before emptying the can.

A&P Employee From Ossining Charged In Theft Of Meat From Store

WESTCHESTER COUNTY, N.Y. — An Ossining man was charged with grand larceny on Tuesday after he was accused of stealing goods from his employer, according to State Police from the Cortlandt barracks.

Gregory Rodriguez, 46, was accused of stealing $1,200 worth of meat from the Cortlandt A&P  where he worked, by hiding the meat on himself before attempting to leave, police said.

Rodriguez was arraigned before the Town of Cortlandt Court and remanded to the Westchester County Jail without bail. He is scheduled to appear in court again on Friday, Oct. 3, police said.

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Who Are You Really Hiring?

October 2, 2014 by Leave a Comment

theft (13)So you run an ad to fill a position you have available. You receive some really good resumes and you move to step two, screening them. With the intense competition for employment, how do you know if what you have before you is real or maybe…a bit over inflated? There are a couple of things that you can look at to help you to spot potential problems.

I view resumes and applications as a “test” to see if the candidate can spell, write properly and comprehend the questions and information requested. After all this person wants the job, you have the job, you would think they would want to put their best foot forward in their first impression. Integrity is one of those.

In the years that I have been a hiring manager I have found a few items to look at that help me sort good from bad.

Dates of Employment: I have found this to be one of the most lied about items on a resume or application. Let’s say the candidate has had three jobs. They were fired from job number two and do not want you to know about it. Instead of listing job number two, they simply stretch the dates of jobs one and three to cover. So, verify the dates of employment.

Over- Inflated Titles: Many times when you look at the resume you will find that a title does not fit the experience or even the age of the candidate. The resume shows a string of titles like this: Dock Worker then Dock Lead then Dock Supervisor then Dock Manager then Director, Central Intelligence Agency, then Dock Manager, Central Intelligence Agency. The candidate is 24 years old. Okay, maybe this was a bit of a silly example but you get the idea. Pay attention to titles and age.

Resumes That Are Too “Slick”: Most of us are not the greatest writers. Look at me. But we can get across our experience in basic form. Someone whose resume reads like an advertisement for a new car company probably had some serious help which could mean a professional resume writer put it together. This may be all right for some companies. But you have to ask yourself is this the person I am really hiring. It could also mean that the professional writer, in some cases to make their customer happy, over inflated the candidate’s experience. Does the resume seem too good to be true? Then it probably is.

All Candidate’s Should Fill Out An Application: This is in addition to their resume. Compare the two. You will be surprised in some case when you actually compare the two. They may not remember the lies they told on the resume. Always require both and compare them.

If they lied at this point in the application process what do you think they will do when they work for you?

Bill Bregar is the CEO of Loss Prevention Systems. He can be reached at 770-426-7593 x101 or at www.LossPreventionSystems.com

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Should They Stay, Or Should They Go?

October 2, 2014 by Leave a Comment

shoplifting5When you or your employees apprehend a shoplifter, you will need to make one of two choices as to what to do with them. You can either recover your merchandise and let the shoplifter go about their way, or you can take the shoplifter back to an office or other neutral location within your store. Both have their advantages, and both have potentially negative outcomes if not conducted properly.

The easiest thing to do is to retrieve your merchandise from the shoplifter and let them go. No muss, no fuss, and no lengthy apprehension process to deal with. You will need to document the incident and keep the report in a secured location. You need to document the time and date, the description of the suspect, what merchandise (include item numbers or UPC codes) was taken and recovered. Any video of the incident should be retained, and a photo of the merchandise should be taken also. Notate what happened to the merchandise- is it being kept as evidence, or was it returned to the sales floor after being photographed.

Don’t underestimate that a shoplifter will try and come back and sue your store for false detention and liable. They may assume that because you did not prosecute that you did not have enough evidence, which is why you let them go. Even if they were to loose the case (because you had everything well documented) you can still fight with your store’s reputation if the media gets involved, or simply the time and money it will cost you to fight the charges.

Of course this is assuming that the shoplifter stopped and willingly handed over the stolen merchandise they were carrying. If the shoplifter runs, fights, or is problematic, it might not be easy to recover your merchandise. Similarly, if the merchandise is hidden within a bag, or on the shoplifter’s body somewhere, you cannot go searching for it to get it back- especially if the shoplifter is denying having stolen anything.

If you do bring a shoplifter back to your office, you should do so with purpose. Do you need to recover product in a bag? The shoplifter will still need to hand it over to you; you may not search their personal belongings. If the suspect has hidden merchandise on their person, you may not make them disrobe to retrieve your merchandise. That is something that absolutely should be left for law enforcement to do.

Once back in the office, your witness should be taking notes as to what is being said, and what transpires. The shoplifter’s ID should be obtained and photocopied (as proof of who was stopped). You may question the suspect to find out why they are taking product from you and what were they going to do with it later. This is particularly important if you are experiencing multiple losses of the same products. Keep in mind that they may not talk to you, and they are not required to talk to you. You may not force them or coerce them into confessions or into giving up more information.

Your company should have a set policy on who is prosecuted and who is not (also why not). Commonly, elderly, young children or minors, and mentally disabled are not prosecuted. Generally it is because these categories of people do not have the mental capacity to distinguish right from wrong. Prosecutions and referrals to law enforcement should have standardization to them. This way, employees won’t need to make a personal judgment call on who is prosecuted and who is not.

Finally, keep you back office area, or where ever you will bring shoplifters to, clean. There should not be anything large or heavy (staplers, three hole punches, scissors) that can be turned into a weapon. This area should also be relatively remote. It should not be an area where customers and other employees can walk by. The suspect has a right to their privacy during the apprehension. They should not feel like they are out on display.

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You Are in Charge

October 2, 2014 by Leave a Comment

shoplifting3There is a video of a shoplifting apprehension that has been making its way across the internet. The video is not a company sanction video or even surveillance based off of CCTV coverage. It is a video that some bystander started to record on their cell phone. Within the video, you see two employees making a shoplifting apprehension. The suspect is refusing to comply, and a physical altercation is ensuing. At some point, one of the employees is stabbed, the suspect ends up on the ground and the second employee starts to hit the suspect in the face.

The video is an interesting mix of several things that were done correctly, and several things that absolutely were not. Even more interesting are the comments that were posted that very clearly showed two completely opposite line of thought around not only what the video showed, but the interpretation of the events as well.

In the video, we do not see what happened at the start. We do not see what the merchandise is, or where it’s at, or even if there actually was stolen merchandise. All we see is the apprehension taking place in the parking lot between two cars. The suspect is clearly fighting off the employees and refusing to comply. One employee verbally states that he is (company name) loss prevention and to stop fighting. He says this a few times, clear enough that it is caught on the video.

This is a very important part of the apprehension process. The employee needs to make sure the suspect is aware that they are store employees, not random people that are assaulting him. Without a verbal identification, a shoplifting suspect can say they ran, or fought because they didn’t know who was coming after them. If an employee carries and shows some form of badge or employee identification, it only strengthens the employee’s clout during an apprehension.

This particular employee is also seen wearing a set of handcuffs, and later puts them on the shoplifting suspect. This is one of the points of confusion during the reader’s comments. Many believed that the store employee had no legal right to carry or use handcuffs. While each jurisdiction can be different, it is actually legal in most places for the use of handcuffs in a shoplifting apprehension by store employees.

The biggest part to remember is that handcuffs are used only to keep the employees and the suspect safe. There is a right and a wrong way to put the handcuffs on. They can be put on too tight or too loose, and the employee needs to execute the application correctly. Shoplifters should not be handcuffed to objects like tables or chairs. Shoplifters must also be protected from harm while they are wearing handcuffs. Needless to say, hitting a shoplifter with the cuffs, or throwing them at them is not legally or morally acceptable. All of this is the responsibility of the employee and the company if handcuffs are to be used.

Back in the video, as the suspect was finally on the ground being handcuffed, the second employee takes a few punches to the suspect’s head. What I see, based off of years of experience, is an employee who has not been properly trained, and is mentally and physically worn out from the fight and the adrenaline surge during the apprehension. This is not excusable, and the employee and the company could be held liable for assault. It is a sad reminder that employees who are to be used as a witness need to be selected carefully, and properly trained well before they act as a witness. This role should not be performed by the closest available employee as you are going out the door to make an apprehension.

Finally, it was shocking to see how many people commented about how employees and stores are not allowed to make apprehensions; that they should have let the suspect go and called the police. Again, it is important to check with your specific codes for your location. However, it is commonly acceptable for a retailer to stop a shoplifter. It falls under Merchant’s Privilege of the shopkeeper’s code. Basically, it is a citizen’s arrest.

If your stores do allow for apprehensions of shoplifters, it is important to make sure your employees are acting completely within their rights, and are well informed of what they can and cannot do. With this many people oblivious to the fact that apprehensions are legal, don’t take it for granted that your shoplifters understand they can be apprehended and prosecuted. A shoplifter who thinks that only police can stop them will be more brazen to steal, and also much more difficult to convince to surrender peacefully.

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Training Your Witness

October 2, 2014 by Leave a Comment

shoplifting7When apprehending a shoplifter, you need to make sure that all employees are aware of what their roles are and what they are responsible for doing. You should use job positions as a basis for who is responsible for what. For example, you might determine that only managers are allowed to make shoplifting apprehensions. You might qualify any employee who has gone through loss prevention training can make shoplifting apprehensions. Determine your skill level and staffing requirements to determine what makes the most sense for your stores.

The next step is training employees to be a witness during a shoplifting apprehension. Most loss prevention training revolves around identifying and detaining a shoplifter. Having a witness and defining what that witness can and cannot do is often overlooked. Unfortunately, it is very easy for a witness, who is not properly trained, to do more damage during the actual apprehension than they provide a benefit.

Even when an employee is only a witness, they are still acting in an official capacity as a representative of your company. If these employees were to make comments of take actions that are illegal or improper, the company can still be held liable for those actions. As a result, any employee who will potentially be called upon to act as a witness should be thoroughly trained prior to their involvement in any shoplifting detentions.

A witness is anyone who will assist a trained employee that making a shoplifting apprehension. The witness really needs to be another store employee. Using a customer as a witness is not advisable. Customers might take it upon themselves to exert undue force, or to make derogatory comments. A customer, no matter how well meaning their intentions may be, does not understand what their legal limitations are during the situation, and the store will still be held liable for any of their actions.

A witness should have a basic understanding of what a shoplifting apprehension is, and why it is happening. They do not need to be intimately aware of the actual sequence of events. They do need to understand they are there to provide an eyewitness to the detention and any questioning that may follow.

The witness should also provide a balance for the shoplifter. If a female is being apprehended, there needs to be a female employee involved in the apprehension. This can either be the employee who is detaining the suspect, or the witness. Same rules apply if the suspect is a male. To avoid a possible (warranted or not) sexual assault or harassment suit there always needs to be an employee present that is of the same gender as the shoplifting suspect.

Ideally, the same witnesses needs to be present from the time of detention to the time the shoplifter is either released on their own, or into the custody of law enforcement. Since the witness might be required to give a statement to the events, it is easier if only one person is there from start to finish. Having a replacement during the middle might provide unnecessary confusion as to who saw which part of the apprehension, and did some pertinent information get missed during the switch from one witness to the other.

Once the employees have made their initial approach for the detention, and have brought the shoplifter back to the office or room to do the interview, the witness needs to be in charge of documenting the incident. They should start by documenting what time the approach was made, what time the suspect entered the office and what has been said up to this point. Specifically, the suspect’s comments upon the initial approach should be quoted accurately. Did they deny it? Did they admit to stealing? What happened next? Was there a chase or a physical altercation? Did the suspect come back peacefully?

Any statements made or given need to be notated. The final disposition of the suspect and the evidence needs to be made. If law enforcement was called the time the call was placed, and the time they arrived should be documented. Above all else, the witness needs to realize they are there to assist and not to interfere with the investigation and apprehension of the shoplifting suspect.

 

 

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Managing and Reducing Shrinkage

October 1, 2014 by Leave a Comment

theft (11)The retail industry according to some reports was a $2.5 trillion in 2012 with a predicted increase of 3.4% for the year 2013. As the busiest season for the retail industry is fast approaching, retail stores and businesses will be busy keeping inventory on the shelves as avid customers shop at their stores. While many retail stores prepare for this time, retail security and surveillance should be part of their strategy to keep this year the best profitable yet.

For more information about shrinkage follow the links below.

Reducing Retail Shrinkage: How to Beef Up Security and Prevent Loss in Your Store

Shrinkage (aka: Public Enemy #1 for most retailers), can eat up a significant amount of your profits. According to the National Retail Federation, retail shrinkage amounted to $34.5 billion in 2011, and a big chunk of that was due to theft or fraud.

That’s why it’s critical to constantly stay on top of protecting your store. Keep your systems up-to-date, be vigilant about spotting fishy behavior, and see to it that your staff is adequately trained to deal with security issues.

To help you do all that, below are some of the most common causes of retail shrinkage along with security tips to help you prevent them.

Shoplifting

A common problem among retailers, you can prevent shoplifting with the following steps:

1. Recognize the signs – Educate yourself and your staff on how to spot shoplifters. Keep an eye out for people who:

Survey: Retail shrink translates into $57 billion loss; cash theft jumps 20%

New York — Shrinkage levels average 1.27% of sales, which translates to a $57 billion loss to the industry, according to the U.S. Retail Fraud Survey, which is based on research into the systems and strategies used by 100 leading North American retailers.

The biggest area of store loss remains employee theft (38% of shrink), up 3% from last year, according to the study, published by U.K. based Retail Knowledge and sponsored by Volumatic and Kount. It is followed by cash theft (24%), up 20% from last year, administration and book keeping errors (21%), down 9%, and shoplifting (11%), down 15%.

The biggest area of online loss is fraudulent use of credit cards (59% of shrink).

In other survey highlights:

• Return fraud is costing retailers an average of 0.25% of sales this year, compared with an average of 0.4% last year.

• With regards to loss prevention departments, on average, each member of the fraud prevention team is responsible for $103 million of sales.

Managing Loss Prevention

5 Tips for Reducing Shrink

1. Find vulnerabilities: Take a look at your store layout as though it were in a heist film and think, “If I were to steal something, how would I do it?”
2. Determine where to concentrate your resources: Your high value items that can be stolen easily should be of more concern for you when merchandising, as well as protecting with security features.
3. Cameras don’t work unless you use them: Installing cameras isn’t enough to deter employees and serial shoplifters. If you notice discrepancies in the register or on the shelves, look at the tape.
4. Signs deter some, not others: Professional thieves aren’t likely to care much about signs (or cameras for that matter). However, employees and amateur shoplifters can be dissuaded if they know they are being watched.
5. Talk to your team: Employees need to be on the same page as their manager when it comes to a loss prevention strategy. Source: retailminded.com

 

 

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Racial Profiling In the Retail Industry

September 24, 2014 by Leave a Comment

shoplifting4According to The National Association for Shoplifting Prevention “There is no profile of a typical shoplifter. Men and women shoplift about equally as often.” And race does not matter. Men, women, teenagers and children shoplift regardless of their race or economic status. Yet, entering a store race does matter, and profiling takes place immediately. Allegations about racial profiling involving Macy’s is one of the most recent news in this country, but it won’t be the last.

To read more about racial profiling in the retail industry follow the links below for more information.

“There are very few African-American men in this country who haven’t had the experience of being followed when they were shopping in a department store. That includes me.”

                                                                                President Barack Obama

Racial Profiling
How does it make you feel when you hear the President of the United States making these remarks? Is it an accurate statement? Is it a fair statement? Is it a reflection of one man’s opinion, or an indictment of the loss prevention industry as a whole? Regardless of your personal politics, a statement made with such conviction from the leader of our country sends a powerful message—and one that deserves our collective attention.

But when the comments were made by the President and repeated over and over by the press following the Trayvon Martin verdict, the implications were accepted by the general public with very little push-back. Why is that? If it’s a valid assessment, why hasn’t it been addressed more aggressively? If it’s not a valid assessment, why haven’t we been more forward or vocal in our objections? More likely, the general response—or lack thereof—is largely a product of many factors that can complicate the subject and lead us down difficult roads. Have we done enough? Do we need to do more? It is a highly sensitive topic, but it’s one that’s not going to go away or can be buried in the sand.

Macy’s reaches agreement over racial profiling allegations

Macy’s, Inc. today issued the following statement: “Macy’s has reached resolution with the New York State Office of the Attorney General related to allegations of racial profiling in our stores in New York. We also have settled in principle various lawsuits related to these allegations.

“To be clear, our company’s policies strictly prohibit any form of discrimination or racial profiling and any occurrence of such behavior will not be tolerated in our organization.

“Moving forward, our company will be initiating a series of measures including enhanced training and education for our loss prevention and sales associates. We also will be adopting an expanded role for our security monitor to help ensure that we have the right policies and procedures in place, and that we are constantly reviewing our compliance with them.

“We at Macy’s are committed to fulfilling to the ideals of diversity, inclusion and respect that our company aspires to achieve – every day, in every store and office, with every customer and associate.

Racial Profiling

Does Profiling Exist?

The media often asks me if retail store security personnel use “profiling” tactics as a means of determining which customers are most likely to steal. The answer is undeniably, yes.

Profiling is a Tool

The concept of shoplifter profiling is a proven loss prevention tool and is currently being practiced in most major retail stores by trained loss prevention or security staff. Does that seem shocking? It shouldn’t, as long as it doesn’t include the discriminatory practice of focusing on the race of the customer alone. Profiling is used everyday as a method for quickly focusing in on a person, a product line or a section of a store most likely to contribute to shoplifting. All investigative agencies including the police, FBI, and others have used profiling as a tool to narrow the field of possible suspects. Why shouldn’t retail store security be able to do the same? Store and customer profiles are developed during day-to-day operation and by collecting and analyzing inventory data. This data provides both a quantitative and a qualitative basis for determining where, when, how, and by whom shoplifting is likely to occur in the future.

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Loss Prevention and Solutions

September 23, 2014 by Leave a Comment

shoplifting1The Holiday season does not start for some weeks yet, but if you are in the retail industry preparations for the busiest time of year begins months in advance. The retail industry loses billions a year due to shoplifting and employee theft making prevention all the more significant and solutions to decrease shrinkage pivotal in the profits and loss of a store. Read more about loss prevention by following the links below

Taking the Bite Out of Organized Retail Crime   

“Store robbers…always work in gangs of two, three, or four in number, in order that their operations may be quickly conducted… The first thing to be done upon locating in a large town or city is to select the place upon which they design to work… When they finally decide upon a store to be robbed, they are fully posted with regard to everything that pertains to the business…”

A hundred and fifteen years ago, Allan Pinkerton, America’s “first detective” and founder of the Pinkerton National Detective Agency, penned those words in his book “Thirty Years a Detective: A Thorough and Comprehensive Exposé of Criminal Practice of All Grades and Classes”. In 2014, the tenth year that the National Retail Federation (NRF) conducted its Organized Retail Crime Survey, ORC has remained a staple of criminal enterprise in the United States, accounting for known losses in the neighborhood of $30 billion annually.

The Tactics of ORC

Organized Retail Crime (ORC) has been the bane of retailers for years and was first addressed by merchants in the late 1980s. Since then, ORC has grown into a yearly multi-billion dollar business that not only injures the retailer, but also the consumer, who has to pay higher prices. There is another loss — the one to communities in the form of lost tax revenue, which has a direct effect on state and local governments and school budgets causing a direct impact on the quality of life.

Since the early days, when ORC was first recognized, retailers have taken great steps to combat the crime. The most important step was the education of lawmakers who have passed laws across the nation combating Organized Retail Crime. Many of today’s retail trade organizations such as the National Retail Federation (NRF), the Food Marking Institute (FMI), Retail Industry Leaders Association (RILA), along with many other organizations have taken up the fight.

BearCom Informs Retailers on How to Use Two-Way Radios for Loss Prevention

BearCom, a nationwide provider of wireless communications equipment and solutions, offered suggestions on how two-way radios can help reduce loss during the busy holiday shopping season and all year round.

Loss, also called shrink, consists of shoplifting, employee or supply fraud, organized retail crime and administrative errors. According to Marianne Wilson at Chain Storage Age, “Growing shrink concerns have put loss prevention high on the agenda of retailers.”

“More than $100 billion worth of merchandise is stolen from retailers every year. That’s about 1.5 percent of retail sales, just in the United States,” said Hugh Johnston, Product & Purchasing Manager at BearCom. “The most effective way to prevent loss is to have a vigilant and visible staff in constant communication.”

Johnston gives some suggestions for basic shrink prevention that are especially important during the hectic holiday retail season:

Inconspicuous communications – When an employee needs to contact a manager or security personnel, they should do it in a way that doesn’t bring attention to the situation. Two-way radios with earpiece accessories enable quiet and discreet communication.

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