The longer I work in retail the more I believe the phrase, “There’s more than one way to skin a cat”, was directed at theft. There are two things to steal in retail. One is money and the other is merchandise. Even still there are dozens of ways to go about stealing both. This is perhaps why internal theft (also called employee theft) is the number one loss category every year. It is not easy to conduct an employee theft investigation, but it sure is necessary.
I have had to conduct an employee theft investigation at numerous gas stations recently. One similarity between this internal theft is the clerks using voids to help them steal cash. Here is how the activity works:
Customer comes to pay for merchandise like food or drinks and pulls out cash.
- The clerk scans the merchandise so that the customer and the cameras show normal ringing activity.
- The clerk then voids the sale.
- The clerk then conducts a “No Sale” function to open the drawer, takes the customers money and gives them change (they do have to do the math in their head).
- The clerk now has unaccounted for funds that he/she is free to take.
By voiding the sale the money taken in from the customer is not recognized by the register. The employee can take this cash and the register will still show even. This type of employee theft happens in most retail environments so I suggest checking your void reports and associates who trend higher than the rest are likely candidates for an employee theft investigation.
For more information on employee theft investigation, employee theft or internal theft contact us or call 1.770.426.0547 – Atlanta Georgia
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